Holiday Inn Express And Suites Warsaw - E Center, an IHG Hotel

Beds are so hard. Felt like we were laying on a board or those old twin mattresses from your childhood that you could throw because they had no support. The main area hotel floor was filthy. You could see spot where someone spilled something and then enough dirt built up around the spot that you could see it. Asked twice for extra linen, blankets to create a softer bed. Ac shut off in the middle of the night. Room service started at 9:00 knocking on doors and waking others up.

Everything is 5 stars, all my family is so happy with everything was really nice our stay at this hotel, we will be staying there again in the future.

The staff is very friendly, perfect for families. We enjoyed the workout center and the pool. The free breakfast every day is wonderful. We really enjoyed our stay!

I booked the wrong date,( with Expedia) for a funeral. Needed1 day earlier. Only found my mistake 1 day before the 7 hour drive. No refunds given, so i had to book and additional day. Expedia said would refund if Holiday Inn ok. For 2 days no manager in to get approval. No messages returned. Even after getting to hotel at 2:30 pm no manager. Finally asked again and she stated no refunds and blamed Expedia. She said go ask the next manger .. never got back with me. I tracked her down again, said answer still no refund. Hard enough to deal with a lost of a family member and then deal with the blame game.

Had a wonderful time with family.

We stayed a couple nights with our family of 6. It was very clean, quiet, etc. The breakfast was very impressive. Great selection and everyone there was nice.

New building and very clean. Staff was very nice and pleasant. We have stayed at the old location in Warsaw many times while visiting family. Very easy to get to and close to everything.

My room wasn’t clean. Dirty baby pampers was left in the room. I had to disinfect the room with the hotels spray myself. Telephone wasn’t working. I asked for clean towels with no response.