Sheraton Louisville Riverside Hotel

We stayed here for a family wedding. Coming from out of state, the bride and groom had made accommodations for wedding guests. A shuttle service was offered here for us to get to and from the reception hall which was about 1 mile away, so ofcourse we chose this hotel over the other choices. Confirmed at check in for the shuttle info that the ride would be for the reception only not the church ceremony. So understanding we drove to the church for wedding then return to hotel to get shuttle to reception once we arrived and asked for shuttle front desk had no clue what was being done. She went to the back and then returned saying they would be out in front soon. Shuttle came out with the maintainer man as the driver! On our way we asked about returning to hotel once wedding was ending he stated to call hotel and he would return. So that we did at the end of our night but when we called front desk told us they don’t offer shuttle services and the maintance man left at 10pm. Knowing we were all dropped off at a reception by the shuttle service we ended up having to walk back to the hotel!!!! Bride and groom are continuing to address that with the hotel. But also not great customer service. No ice machine was working on any floor so we had to ask front desk and they got irritated. No cleaning service was made during our three night stay but needed fresh towels. Called front desk they stated they would send some up, never received anything, we had to track down housekeeping!

We stayed at this hotel on a quick weekend, family trip. Rolanda at the front desk was great! There were 7 of us staying and she made sure we had everything we needed. She was kind, helpful and had a good sense of humor. The location and river view were perfect. There a several restaurants within walking distance as well. We would definitely stay here again.

From the moment I walked in I was not pleased with this facility. First of all it was Christmas Eve, yes some of us must travel on that day unfortunately, and they put us in a room that had a filthy carpet. I don't mean just a few lint pieces or 1 spill, I'm talking spots everywhere! The excuse, was recent bachelor parties in the last previous months! Also, there was an ottoman in the living room area that was not at all taken care of, it was in dire need of reupholstering. There were stains of all sorts on all of the furniture. Then to top it all off, they closed their own kitchen to their guests and let everyone off for the night at 5p.m. I only saw one staff member the whole time I was there. To boot, their were no local restaurants open close by that night, so needless to say, dinner was chips & oranges my wife & I had in the truck. Hey, I'm all about families, but when you have a business to run and people to take care of you do it, or close! I will not return