Staybridge Suites, Lincolnshire, an IHG Hotel

We could not use the pool. The chemicals were not balanced.It made my children and other children cough. We were forced to leave.Breakfast on Monday morning was a disaster. We arrived at 8:55. Eggs,sausage,potatoes,bagels,bread,cottage cheese, muffins,canned fruit,walnuts all depleted. I asked the team member to replenish. He brought out a few serving of eggs 10 minutes later. He did not replenish anything else. Other guests were complaining too.Breakfast ended at 9:30. Why would so many items not be available? Hotel was clean. The agent that the front desk in the evening was very nice . A blanket was not supplied for the sleeper sofa. The front desk said they were out of blankets on Saturday night. I was able to get the last blanket Sunday night. The guest behind me asked for a blanket but did not receive one. We have stayed at this hotel several times in the past and had a pleasant experience. It was not a good experience this time.

We were initially given a room that was stripped of all the bedding like someone started to clean it but didn’t finish. When we were given another room it was okay but there wasn’t any extra pillows and there was old coffee still in the sink. Either someone doesn’t pay their housekeeping staff enough to care or they don’t give them enough time to really clean. The breakfast was great though and you can’t beat the price. Everyone was really friendly and even though it wasn’t as high class as I thought it was going to be it was still super charming and a great place for our family vacation. Far enough away from Chicago to be able to sleep well but close enough to get to all the awesome activities in the Chicago area.

My stay was great. Me and the kids really enjoyed ourselves.

I got the 2 bedroom suite and everything was great!! The night was staff friendly. The kids loved the pool. The breakfast was good.

Another excellent say at this property. My children and I felt very comfortable. The breakfasts were hot and well stocked. The hotel itself was very clean and extremely comfortable. My children loved the pool. The hotel staff was very friendly and accommodating. The only things that I noticed were a loose faucet which did not affect our stay and I was thanked by staff for bringing that to their attention. I appreciated their attention to the needs of the property.

We got to the property and the manager was pleasant and kind. She upgraded us immediately and we were so surprised and pleased when we saw the room!!! We throughly enjoyed our stay and we’ll be back to visit with the family soon!!!!

I got the 2 bedroom suite, and it was so nice. So much space and just really made my little family feel so at home. Breakfast was great too.

The pictures when booking look great but ones there the furniture is very worn out. Couches were disgusting. Felt extremely uncomfortable. Having my kids there was upsetting and I didn’t want them sitting or laying around in the furniture. :( the only thing the staff did to help was 1. look at another room which was worse! 2. brought blankets to put over couches. Super dissatisfying and disappointing

We booked a week in advance to ensure we would have a room on the same floor as our family for my son’s birthday. When we arrived, I waited at the front desk for at least 10 minutes to be checked in due to no clerk being nowhere around. After check-in, When we walked into our room there was an OVERWHELMINGLY disgusting smell of urine in the room it & for me it was absolutely sickening! We had to switch rooms and unfortunately that placed us on a totally different floor than our family. I couldn’t do anything else but lay down because being pregnant, the urine smell from the previous room left me nauseous all night. I know animals are allowed in the facility but if there was an animal in there previously it would have benefited for that room to be inspected again for cleanliness before it was set to be checked into

We have a family of 5 and we loved staying at this Staybridge. We have gone on two other vacations this summer and got standard hotel rooms. They were just not enough room. This stay was the best hotel stay we have had as a family. The staff was great, breakfast was good, the price was fantastic. We will definitely be using Staybridge from now on!