The Westin Jekyll Island

Wonderful and great place for myself and the family.

My family had the best time during our stay! We never left the hotel because we had everything we needed right there. The staff was absolutely amazing.

We brought grandchildren to celebrate end of school year. We called to see if our room was available a couple of hours early. We were told it should be ready in 45 minutes, it was 2 hours.

My family and I travel to Jekyll Island 1-2 times per year for our daughter's golf tournament. This is the second time this year we have stayed here as we love that this is a pet friendly hotel. We decided to give this location another try even though there were several unpleasant workers during our last stay, namely the Starbucks employees; it felt as though we were bothering them for service. However, the gentleman that checked us in the first stay gave us plenty of complementary coffee vouchers, which was nice. He also let us use the bell hop cart during check in and also check out without a problem. This time around, we were not given any coffee vouchers at check in and when my husband asked for one the next morning, he was told that he could only have 1 and they were only used for "group bookings." Not to mention when we checked into the room the night before it was almost 80 degrees in our room, but someone came in shortly after to re-set the AC. Also, during check out, we asked for the bell hop cart. When we asked if we could do it ourselves since that is what we did last time, the bell hop said that is not possible as this is a "full-service hotel." I told him it would be a few minutes so we could gather our things and he started to leave saying, "just call us back when you are ready." I told him to hold on and to just come in. My issue with the stay is the inconsistencies with service. We are still deciding if we will book here next time.