Hyatt Place Augusta

There was a bug in my room and near the codffee station, so the staff accommodated my family accordingly. This is our third time staying in the hotel, but unfortunately, this was the first time I experienced anything like that. The staff is always super friendly. This is the first time that I saw bugs in the room.

Deplorable service!! I booked my room two weeks in advance. On the day of arrival, after traveling several hours... I finally arrived at the hotel around 2a, only to find out that the hotel is fully booked and I will not be able to stay because my room was given away prior to my arrival. I was very livid!!! I had drove for hours with my two kids. We had to wait outside of the hotel, where we supposed to rest and lay our heads to find another hotel. Luckily we found another hotel that gave us a room. My overall experience was horrible and would not recommend book now- pay later. You will not have a room on day of arrival.

Did stay the manager was rude at time of check in so left promised a lot of things they didn’t do and we resvered 8 rooms we family from all around coming there

So now I have to revise my review. Ok so our room we reserved had no bathroom door. They offered to refund our money and go somewhere else mind that it’s 11:30pm. Hyatt customer service said manger will give 5,000 points(Whippy Doo) which you can’t get a room unless you have 15,000 points. So over all both manager at the Augusta location and Hyatt Customer Service FAILED on me and my family. Bye bye Hyatt.

I enjoyed my stay. The room and bathroom were clean and spacious. The only thing that I didn’t like was that I didn’t have a microwave in the room. Luckily I had a bottle warmer for my baby bottles.

Clean, spacious lobby where we visited with family and played cards. Room was very nice and comfortable.

The property was very clean . The only issues that I had were children running in the hallway Saturday night. Housekeeping did bring any towels when asked multiple times. I’ve stayed here multiple times and never any issues .

Very nice modern hotel. Staff was extremely friendly, property and room was well maintained and clean. Breakfast was excellent. Great option for a visit to Augusta with family.

Hotel facilities are pretty nice. Our room smelled like mildew but it was so late when we came in, we just dealt with it. Front desk staff very friendly! Breakfast was average, not sure why they only offered almond milk so my kids wouldn’t eat their cereal. Didn’t offer to get regular milk when we asked. Area felt safe and was efficient checkin and check out.

Checked in at about 8:30pm and received our room right away. Upon entering the room we noticed that it was very muggy and hot. We went too look at the A/C and it was set to 66° but showing only 75° currently in the room and it appeared to be actively running. We called downstairs and they said they’d get someone to reset the unit but we opted to just change rooms. When we came downstairs to change rooms they decided to then inform us that all the TVs were out in the entire hotel, except for the lobby. We should have been told that prior to check in. We then went to our new room and experienced the same issue with the A/C. We called back down and waited for the maintenance guy to come reset it even though once again it was on and running. All he did was take the unit off the wall and put it back on. He said that we just needed to wait a while and that our original room had cooled down. We opted to go back to our original room and it had indeed cooled down. We woke up constantly throughout the night to discover that the unit had stopped running again and was showing 75° in the room. We had to reset the unit 2x as we had seen the maintenance guy do to get it running properly again. This was an extremely dissapointing stay. To make matters worse the only reason we were staying in a hotel was because we usually stay with family while visiting here but they keep their house so hot that we never sleep well there and we figured we’d finally get a good night sleep in a hotel.