Red Roof Inn Panama City

This place has bed bugs!! My two children’s and husband are covered in bites from one night! I just had to leave all of our belongings these bedbugs are huge too! Tons of poop

I travel around the United States a lot. All for business and a few for pleasure. This trip was for pleasure for my family. After finding a Hotel with a pool and booking it, Red Roof Inn Panama City, FL, I reached out through email to the Red Roof Inn asking if I could check in early. Well I never got a response. Two days prior to showing up that is. Disappointing but not a game changer. Problem: When checking in I was told just a minute so HE could answer a phone call. The phone call was about a customer trying to cancel his reservation! Hmmm.. I’m a customer that was trying to sign into your establishment, not trying to get out of paying for establishment. Hmmm.. 5 min later! We started the process. He tells me he needs my ID and I give him my VA ID on which I use a lot at Red Roof Inns, and he tells me he can’t use that! I tells me that it’s a Red Roof Inn policy! I tell him that it was not a problem at the other 13 times I used it across the United States! I do not think it’s a Red Roof Inn policy. He then told me that it was a on site policy and I gave him my DL. Shame on him for saying that. Bullying is not well like across America. Zero tolerance. The room itself was not the one shown on its advertisement that I prepaid for. The room was dirty. Dirty in the way of food on the walls, floor not cleaned and the bed comforter had stains on it. As far as the other service members, maintenance, morning desk, morning cafe were great people.

They set up the smoking station right next to the pool. Not real smart when there are mainly kids in the pool. The key entries need updating. Had a hard time getting the door to open and it wasn’t just my family. Mislead about our room after we thought we booked a room with a kitchenette in it only to open the door and see a dorm sized refrigerator, or stove. Asked the manager he acted like he had no idea what I was talking about and lied to me saying all the rooms have that size refrigerator in them. We passed a couple of rooms and noticed they very much did exist. The maids were very sweet and were always working hard to make sure we had everything we needed. Breakfast wasn’t that bad. Need other options for fruit besides bananas.

Some of the Workers are not to friendly! One got smart with my grandchild when she threw trash in a trash can because she was cleaning the lobby. Didn't really wanna replacr dirty towels and was rags when we needed! Key cards kept Demagitizing when we was still staying in our room and the clerks though it was funny at se point. Loved the location. Beds had sand in them! Not military friendly#MyOpinion was charged extra even after I had booked online!

The room was clean, staff was friendly and helpful. The complementary breakfast was great, the kids enjoyed making their own waffles.

It's a descent hotel! Better than I expected. Room size was ok. Ok beds. Breakfast and WiFi connection was terrible!!! Me and my family enjoyed panama beach! !!