Hyatt Place Miami Airport-East

My family and I stayed for one night only. It’s very close to the airport, the hotel and rooms are very clean and it looks like newly remodeled. The staff were very nice and made our stay great.

VERY DISAPPOINTED WITH HYATT! No room available when we arrived at 1:00AM. Booked and paid for room through Expedia 2 mths prior to our stay on Feb 24 (night before our cruise) Called Hyatt to notify arriving after 11:00pm & was told they would make a note on my account. When we got there, front doors were locked & nobody was answering bell. We stood for 15 minutes until guests came down the stairs and let us in. fFont desk on 2nd level. a family with 2 kids, after waiting for their reserved room for an hour left very angry (they said they booked thru Hyatt direct 3 mths prior) Front desk girl said she didn’t have a reservation for me and had said the hotel had overbooked by dozens of people and all the hotels around were full. She tried to tell me it was because I booked thru a 3rd party (Expedia) and this happens all the time. I have never had this issue before. Front desk called Expedia for us and we were on hold for about 45 min, where I just got a $294 CAD refund & $50 credit for my troubles. While on hold, Front desk called Hyatt at other end of the city, got us a room there-said all hotels in vicinity were full, & we were lucky. Another elderly lady showed up with a reservation & was told no rooms available. Another $40 in Uber, hotel $454usd, much more than the rate I had originally paid & finally got to bed at 3:00 in the morning only to check out by 11:00. We took the elderly lady with us as they had one more room left.

Expedition never contacted the hotel and when we arrived at night we did not have a reservation. We were traveling with a very elderly person and a child. What an unpleasant situation.

Stayed here as we missed our connecting flight. It was super convenient/easy last minute option near the airport. Rooms were very clean and also included breakfast which was a bonus. Breakfast was basic but did the trick. We only wished that the pool heater was working. Hope they get that fixed soon as the kids wanted to use the pool but it was uncomfortably cold so we didn’t bother.

So I booked this place last minute and must say that overall I did enjoy my stay. It was $287 per night which is a bit expensive for me but I didn't have a choice. The rooms were very clean no dust anywhere but there was a small stain in the bathroom on the sink that I ended up scrubbing off myself with a clorox wipe. Also, the carpet definitely needs to be deep cleaned. You can see the stains in the pictures that I posted. The bed was super comfy and I slept like a baby to the sounds of the airplanes taking off and landing. The walls are a bit thin...I say this because every morning I could hear quite clearly the couple next door banging/moaning. There is no microwave in the rooms! They have one in the lobby area though. Customer service was on point...and you do have to pay for parking, which doesn't make any sense to me because of what were already paying per night there... If the prices were dropped this would definitely be my go to everytime I come to Miami...we'll see.

Too noisy, unsupervised kids running up and down the halls

My family and I love this property. The staff are wonderful.

Let me check in early with my children at no extra cost

Everyone was very friendly. Breakfast was really good. My kids also enjoyed the pool which they keep open until 10. It was nice to come back and relax in the pool.

This hotel was extremely close to the airport which is convenient in arriving to the airport on time especially travelling with a kid. The hotel is also very secure only those with a room card can access the property. Free breakfast was a plus. Rooms were clean and spacious. Only drawback was that parking is $25 a day.