EAST Miami

The property is an eye pleaser no doubt, but it's staff seems emotionally not all there. Like sort of machines with automated tones & attitudes. When you pay nearly 700 bucks a night you would think they would give complimetary water, but no. If you stay in hotel residences that is not given and neither are bathroom slippers. With all that wood and water it's like asking a disaster to happen to be honest. 2ndly there's a discrepancy in pictures of actual 2 room residences compared to apparently a "corner" version of the room I thought I had booked, but no. I got no bay view even though thr east miami hotel site plasters only the corner 2 bedroom pictures on their site and not the one I got which had zero views. 3rd the only reason I did not let all that bother me is because it was my birthday & I wasn't going to let a hotel ruin that with so-so service. PS - Hotel should offer to book a table for their sugar bar & eats for guests who spend more than the avg room night costs. Lost opportunity only to be told you have to spend an extra 100 per person before even booking. I probably would have spent it if customers are made to feel special. This hotel does not do that & is kinda strange since Asian chain hotels usually excel in that. Overall a disappointing 700 bucks spent for a birthday for the family. Think I should have maybe stuck to Mandarin Oriental for the family next time. This did not feel family friendly at all.

Staff was rude and unhelpful to my child

Great location, attached to a very good indoor/outdoor mall with cool architecture, stores and eateries. The hotel is gorgeous and the staff was spot on. The two bed/bath residence suite was huge and perfect for our family of four.

Unable to access elevators unable to turn room lights on unable to find housekeeping. Not kid friendly.

We requested double bed room. They gave us an excuse that the room that was for us had been smoked in by the previous guest. They didn’t try to accommodate us or offer anything to make us feel better. I’m traveling with a 75 year old grandmother and a 7 year old child.

Reserved and confirmed a 3BR suite. Arrived and was told the reservation was cancelled. No notification of such was given. They said ‘credit card did not validate’. However same card worked just fine when they charged for the replacement rooms. Best they could do was put our family in two separate rooms (not ideal traveling with kids. Room was not ready for several hours after check in. Large wedding party this weekend, and i have a feeling that our room was just given to someone in that party… Nice bar/ambiance on site, but no family dining options (ie. Simple breakfast) Noisy street (welcome to Miami, I suppose) They didnt seem to care that the cancellation was their mistake. Bartender, Fidel was great company while we waited several hours for our rooms to be available.

The stay was Ok but the picture that shows online is deceiving comparing to what I walked into when I got to the Hotel. In addition they had no fridge or Microwave in the room. I had to pay an extra $ 300 to have access to a room with those amenities. Don't believe the amenities list you see for this hotel. I would recommend Fountain Bleu as one of the top Hotel in the area, which I have been in. I stay at East Miami because I wanted something different but not less.I spend $2300 for this hotel for 2 night and it was worthless. 1 meal for 3 can cost between $250-400. I spent $211 just for one Lunch. Again I would not mind if the food was good, but I would not recommend it for a weekend getaway with your family.

Hotel location is surround by wide variety of breakfast, lunch and dinner options all within walking distance. Area have an Energetic vibe. The checkin process was easy and staff very friendly and accommodating.. The pool area is beautiful and staff exceptionally nice and caters to your needs. The view from our room balcony above the 30 floor was amazing. Celebrated my birthday at Quinto which is a beautiful restaurant. The outdoor seating is very nice.. Travelled with family and although it a trendy hotel with a night life, my 9 year old daughter enjoyed staying here. We would definitely stay here again when in Brickell..thanks

Negatives: We have stayed here twice-kids in the pool both times, running around splashing. Pool is not a party pool. Also pool has limited sun for tanning. Bar and staff at sugar are great. Views are worth the trip.

Location to city center and restaurants. Better for couples not kids under 14.