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Hans-Joerg
12 Jan 2024 - 16 Jan 2024
reviewed on expedia
2 out of 5 stars
Coconut Grove is a nice neighborhood and there are two parks nearby with waterfront access. The hotel itself as a building is intriguing and has a nice pool on the roof. But we had multiple disappointing moments during our stay which greatly affected our experience.
The biggest issue was probably sound, during our stay music was bleeding into our room from the common spaces which were rented out for weddings. Upon inquiring about the noise we were told that six weddings were booked this weekend and the music would stop at 9pm - which it didn’t. As a token we were given a $50 voucher by the hotel, not per person or per day, but in total. We were there with our two children hoping for a family friendly hotel - which it was/is, up to a certain degree if you think that a party hotel is family friendly.
The Hotel charges a $25 destination fee per day and when asked what a destination fee is, we were told this is to cover the “complimentary” water, tea bags and coffee bags. Either the excuse for the destination fee is lame or the hotel is too cheap to really offer these complimentary items for free. Either way not good. Despite this, our tea, water and coffee wasn’t replenished during our stay and we had to repeatedly ask for it.
Would we stay there again? Probably not.
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Sana
19 Dec 2023 - 23 Dec 2023
reviewed on expedia
5 out of 5 stars
This was our first stay here and i just wanted to give a shout out to Tina (check in), Jason (i think... he showed us to our room) and Fabian (valet).
We came in very late from a long drive. Tina made sure we had the right room and quickly checked us in. Jason took us to our room and both he and Fabian made sure we were used the parking rates correctly and most effieciently. Jason made sure we were settled in our room (with two young kids). I have never had such a welcoming reception at a hotel and I have stayed in many places around the world. Thabk you
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Jinju
20 Oct 2023 - 22 Oct 2023
reviewed on expedia
5 out of 5 stars
The courtyard is gorgeous and unique. The staff were very friendly. We traveled with our two kids, 10 and 8, and they loved the rooftop pool. The room was clean, beautiful and spacious.
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Lynnette
28 Jul 2023 - 30 Jul 2023
reviewed on orbitz
5 out of 5 stars
We had a wonderful time at the Mayfair for our babymoon! Our room was clean and spacious. The service was perfect, everyone was kind and accommodating. Loved the rooftop pool. All the food was great. My only complaint is that the menu's on the website didn't match the food served. My pregnant self was sad that there was no french toast for breakfast. Otherwise, we had a great time and would definitely rebook.
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Ritzi
27 Jul 2023 - 28 Jul 2023
reviewed on orbitz
5 out of 5 stars
a perfect place to spend a fabulous weekend either as a family, as a couple or with friends, I love it
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Kristin
13 Apr 2023 - 16 Apr 2023
reviewed on orbitz
5 out of 5 stars
This hotel is a truly wonderful place. We were impressed by the unique design, the spaciousness of the rooms and the atmosphere on the pool deck. We always struggle to find hotels that are stylish and family friendly at the same time (our kids are 11 and 8) - this hotel ticked both boxes.
I loved the open space and the vastness of greenery. Highly recommended. And a special thanks to one of the staff members, Robert, who made our stay even more pleasurable.
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Homan
7 Apr 2023 - 10 Apr 2023
reviewed on hcom
5 out of 5 stars
Great location! Walking distance to restaurant and convenient store. Definitely will be back with friends and family. Will definitely recommend! Thank you for great hospitality.
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GOKUL
6 Mar 2023 - 9 Mar 2023
reviewed on orbitz
5 out of 5 stars
The staff are very attentive to your needs and help in every which way they can. The rooms are very clean and tidy. The rooftop pool is lovely and with a bar, a huge bonus. We generally stay at one of the larger chain of hotels like the Hyatt, intercontinental, Hilton, Marriot etc. This hotel has been an eye opener for us. The service has been excellent throughout. Very highly recommend the Mayfair house and will be recommending to our friends and families.
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Chelsea
8 Sept 2022 - 10 Sept 2022
reviewed on hcom
5 out of 5 stars
What a wonderful stay from start to finish! The room upgrades are fantastic, the pool and public areas are beautiful, and the service/staff is out of this world! Shoutout to Daniella, Fernando, and Robert for making us feel so welcome and a part of the Mayfair family. We will most certainly be back.