Boulan South Beach

Our room was late being ready, it wasn’t the room we booked and was supposed to have a pullout sofa bed and did not. Eventually after some negotiation, we had two cots delivered. The pool had lots of screaming children, no food service. Staff was not a coma dating or friendly except the great bartender. We were 4 women wanting a great Miami vibe rooftop pool experience and it was like laying next to a public swimming pool, noodles and floaties and all. Not worth the price, do not recommend this property.

Nice property on South Beach. Suite was very nice size for our family. Breakfast was really good.

Despite what’s advertised this is not a 4 star hotel. Our junior suite, which had a kitchen, was poorly equipped - no mugs, glasses, limited cutlery. The outside balcony was poorly maintained - stained cushions and broken lights. Reached out to management to raise issues and never heard back from them. Staff was aloof most of the time. Had a few front desk attendants that were attentive but it was a hit or miss. Beach staff was not friendly and seemed annoyed when were checking in. Poolside seats are poorly maintained. Don’t think I’ll be back given the price point.

My fiance and I loved our stay at the Boulan, we got upgraded to a junior suite. The room was clean and staff was very friendly, helpful, and attentive during our stay. Having access to the pool and private beach also a plus. Great time, we definitely will be returning to the Boulan hotel on our next trip to South Beach.

Family vacation, booked 5 of their best PH rooms. We had a minor issue that was not only unresolved but was met with hostility from the young girls at the front desk with serious attitudes. Manager was always MIA - how convenient! Was given manager's email upon checkout. A week later and NOT EVEN A REPLY!! This place had bad reviews but we wanted to stay same place as family. Now they have OUR bad review! stay away from this place.

I booked this hotel 2 months in advance for my birthday trip i arrived on Thursday and i was absolutely disappointed soon as i arrived inside the room i checked the bed and it was literally blood on the sheets … hair on the sheets … hair inside the shower on the walls … bugs on the towels that was already there n then when i asked to change the towels n sheets … the new set had baby spiders/ dead crabs on the towels … plus when housekeeping came in and change the sheets there was literally a whole long piece of hair on the new sheets n i told housekeeping what he decided to do was pick the hair up n throw it on the floor … now onto the floors i wore white socks i literally picked up my foot n it had nothing but dirt at the bottom the whole floor was dirty once again we asked house keeping to come clean the floors n clean out the shower but did they ? No they didn’t… the service was absolutely horrible … I’ve asked all the front desk people to speak to Emma which is supposedly the manager n all of them gave me different stories and times on when she was going to be there .. The staff attitudes especially Martina were absolutely horrible never again will i ever stay at this hotel ever again .. Also the air conditioning literally wasn’t working for 2 days … the refrigerator wasn’t getting cold so all the food we bought went bad drinks wasn’t getting cold nothing they finally fixed the air 2 days before we was leaving it was absolutely horrible … i still have yet to talk to Emma.

Is good suite for family or couple!! But if you’re smoker is not convenient because it is smoke free building! And also the check in and check out time is not flexible at all!

Our room was a one bedroom with washer- dryer, kitchen and balcony. The space was huge. We had 1.5 baths. Great place for a family. The property is slightly worn with some wear and tear; and not in the best condition. It was totally fine for us. Wonderful pool on roof and they can take you via golf cart to the beach which was close by. The location is unbeatable right on Collins and a CVS close by for any last minute items.

Location was very good. We reserved the junior suite based on the photos online and liked it but our suite had no table or counter for eating in the kitchen/living room, as pictured online. We were given a tiny round table after asking, but this should not have been necessary. The microwave didn't work but after asking they gave us a portable. The terrace was spacious and nice but also had no table and the chairs were showing wear and tear.

Pros: The staff were wonderful - kind and helpful. The rooms were large. The location is great, right by the beach and close to restaurants and shopping. Cons: We were on the 2nd floor and the trash room smell permeated the entire floor and was intense and nasty. It was impossible to walk to the elevator without holding your nose as the odor was so strong and awful. The room was not well equipped. It took several phone calls to get extra towels and blankets for the spare bed. It had a kitchen but nearly no plates or kitchen amenities like a dish towel or soap for the dishwasher. We could only get two beach towels for the beach and there was no way to rent or buy additional beach towels (we were a family of 4 and only 2 towels came with the room). Fine, but why can't we rent or buy 2 additional towels were for our two teenagers? Weird. The pool closed at 6 which was really early for such a gorgeous rooftop setting with beautiful views. The hot water was nearly non-existent. The hot tub at the pool was tepid. The hot water for a quick shower in our room ran out. The soaking tup in our room could only be filled with tepid water (you could not adjust the faucet any higher than luke warm). An air conditioner broke and leaked flooding our room. We had workmen (wonderful, kind people) in our room fixing it and cleaning up the mess for hours while we were in the room. We were designated VIPs (not sure why) but it was nowhere near any sort of VIP experience. It felt cheap.