Holiday Inn Express Hotel & Suites Silver Springs - Ocala, an IHG Hotel

I am a repeat customer to this location and always pleased with the stay. This trip though had some issues. The temperature in the room was sweltering at checkin and couldn't get the room cool during the 4 day stay. Instead of cooling down it just got damp and muggy in the room. Also, my teen children wouldn't swim in the pool because it was so dirty. Had to constantly go down for more towels because they only put 2 sets in room during daily cleaning, even though there were three of us checked into the room.

I stayed in the Holiday Inn at Silver Springs Florida. The room I received had a broken AC and it smelt like dogs. It was a horrible combination which made the room musty. When I went to the bathroom I saw 3 baby cockroaches. As well when I opened the fridge I saw a dead baby roach.

Large clean hotel with ample parking. Room was large, well equipped and clean with comfy beds. For the price we paid the breakfast was very basic - maybe to be expected of a hotel of this type but not for $160 a night - polystyrene plates and plastic cutlery and very basic food. The hotel was also very noisy and overrun with young children. I would not recommend it.

Overall the hotel was very good. It was very clean. I didn’t give it a 5 stars for simple details, like we are a family of 4 and every day we had to ask for 2 more towels. The last day we ran out of tissues in the bathroom and it didn’t get replaced (not a big deal). The toiletries were Dove brand!

We visit family in Ocala regularly and love staying here! The property is immaculate, the rooms are comfortable and SOOO quiet, and the staff is outstanding. The housekeeping staff are thoughtful and do a great job. They anticipate every need. Alice (breakfast lady) kept us fed and the area so clean. And Connie and all the front desk people are the best! Accommodating, knowledgeable, and efficient.

Everyone was very friendly and helpful. Breakfast had something for everyone and was delicious. Great staff. My grandchildren enjoyed the pool. We has awesome stay

This hotel stay was our 3rd one for our week of vacation. The hotel rooms, and eating area were clean at all times. This was the first time in a while where hotle staff came in daily to make our beds, and provide new towels. We stayed 3 nights. However, I am sure like almost everything these days... short staff, and the holiday week the hotel was extra busy and each night when the pool closed, the 1 elevator floor and the common area floor were wet for a while afterwards. I mentioned to the front desk clerk, and her reply was "I am 1 person doing a 2 person job". I understand, however the hotel should have more than 1 person working during that time especially during a holiday weekend such as 4th of July. The breakfast served was nice, with options. Overall considering the wet floor, along with a few other disgusting things on the elevator wall (i am sure smeared by unattended children), the hotle rooms were excellent and cleaned daily, along with the friendly kitchen lady, our stay was a 6/10.

Staff were so nice and helpful! A man with dementia happened in and it wasn't the first time he ended up there for no reason and the woman at the desk handled him respectfully and carefully contacting his family and helping. Awesome to See!!!

We were checked into someone else’s room by mistake until I noticed the credit card on the form wasn’t mine. We were woken at 2am by a man ramming aggressively on our door trying to get into our room bc the woman who checked us in somehow never had us in this room in the computer so he had our room key to enter our hotel room . Luckily we had the second lock on the door. My kids were petrified. The hotels.com picture showed a couch and sitting area and listed as a suite. Our room only had two queen beds. This was the worst stay I have ever had in a hotel. I will never return.

The room was a nice size for a family of 4 with room to spare. The breakfast was nice. The pool was on the smaller size but was hested which we enjoyed. What made this trip so enjoyable was the staff. Every person we spoke with was incredibly kind and helpful.