TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance

This was my family’s first time booking with them during our DisneyWorld trip in Orlando, Florida. We booked the room for 7 days. The. Fridge was not cold even after changing the temp to 9-max for the first two days. I went to talk to front desk and the lady said she will have a technician look at it but never did. We did not have a bathroom vent and when I brought it to the front desk lady again, she said the same, that she will let the technician know and come check. NEVER HAPPENED!!!!! Also, there was no trash bags in the small trash cans. During our whole stay, there was no room services and no towels and sheets got changed. Moreover, they didn’t have any quarters or change for laundry when they say that the laundry room is open 24 hours. How ridiculous! When I was trying to wash my clothes at 1AM the day before having the check out the next day, I was hoping the front desk have change and at least quarters. When I brought it up to the front desk lady, she said that with the time being so late, they don’t carry/leave cash in their front draws. Then, she said that the quarter machine in the laundry room is a third party and the hotel is always out of quarters every night. She told me to go to Walgreens. I am SUPER UPSET!!! I went to Walgreens and they no do change. I was able to get some quarters/change from another hotel down the street. I will never book with this hotel. On top of all this, I found a dead roach on the chair too. AC was not cold and set at 72 only!!! Hot!

Easy check-in, good breakfast provided in the morning, but the shower was rusted and I’d say a little moldy. I didn’t want to give my toddler a bath in there. It’s has a nice size kitchenette in the room!

I’ve stayed here twice! As someone who lives in the area it is a very nice hotel! And convenient for those with family or friends staying at Flamingo Crossing!

Hotel was clean and felt very safe for families. The pool and ping pong tables were fantastic. Staff were all very helpful and friendly. Restaurant food wasn’t good (especially for the price).

First time traveling with my 8mo old, called ahead to ensure a crib for her stay. They “ran out” of pack b plays and the baby was left to sleep on the floor! Was told there is nothing they can do.

Perfect small hotel when traveling with family.

We had a great experience during our stay at the hotel. All the staff are warm and accommodating. The breakfast food was delicious and the ambiance is cool and relaxing! Will definitely come back and recommend to friends and family!

I have since 2020 coming here, I feel at home here. I feel so much at home I have been coming to Orlando 3 times per year to stay in this hotel. That should tell you how much my kids and I love this place.

Very clean and kids friendly

I enjoyed the free breakfast and the pool was great for the family. The room was good but not great. The rug was dirty and was not vaccumed properly. The TV did not work for me and I asked to get it fixed but the engineer said everyone had the problem which I find hard to believe. The kitchen inside the room was great and the staff was nice. I would return again if I was going to that area of Orlando again.