Red Lion Hotel Orlando Lake Buena Vista South

Check in was easy and staff was nice. Very clean lobby and room. We ended having to call and ask for refresh of towels, and our room was only cleaned one time in a week. There was some safety concerns with homeless people out front of the hotel, as well as back behind, and in the parking lots near the tower that tended to harass some of the people staying at the hotel ( our family included). We also voiced our concern over a while Mercedes that kept parking under the covered entrance area at the tower each day and nothing was done. We also had issues with our door keys, as they kept not working. In the end we left a day/night early due to these concerns. When I spoke with the clerk at the front desk when checking out early, she seems not interested at all and said well, it is what it is and you will be charged for the night anyways. This was our 10th stay at RL, and we loved it, that’s why we kept coming back, but this time…..we can’t say the same. Will probably be looking for another place for our visit in December. It is unfortunate due to the location and history of us staying here.

Grounds are well kept. Pool is nice and kids love the lazy river. No hassle at check in and bed is comfortable.

Hotel is average. Service at front desk is slow. Hotel key cards didn't work and needed to be replaced. Black mold on ceiling of shower. Room seemed otherwise clean. No frills. Woke around 1:30 am to partying in room upstairs. Front desk button on phone did not work so had to call other extensions. It continued through night then morning brought motorcycle burn outs. Room faced main road and very noisey. Had a family emergency pop up which shortened trip after one night. We checked out before 11 am check out time but was told no refund. Poor customer service, will not stay again, recommend or use Hotels.com

We enjoyed the stay we meet up with family and friends

Not many good things to say about this hotel. The big draw to this hotel is the pool & lazy river which our both good. The hotel internet is horrible, so make sure your phone has a hotspot u will need it. Elevators didn’t work well during my stay, & I was on 3rd floor. Breakfast was not good, my family & I went one time & it was enough. Went to ihop, which is walking distance to hotel. Also in our room we had a lot of maintenance issues, like no lamps in lights, tv issues, & aircon had settings on it so when it got real hot I couldn’t lower the thermostat. Luckily we had a ceiling fan that helped to get through those real hot days.

The stay was great...I was just concerned about the lack of actual work the lifeguards were doing at the lazy river. There had to be like 6 working...they all bunched up in one area leaving 80% of the area not being monitored. They were on their phones, listening to music, eating and hanging out in about a ten foot area of the lazy river leaving the rest not monitored. Then i noticed about three didn't even have their lifeguard red floats with them but instead left them scattered around tge pool, in the bushes and under chsirs not occupied by a lifeguard. Luckily I was an adult who did monitor my own children otherwise I would have really made a bigger issue of this in the moment.

We arrived early on Saturday and enjoyed the pool until time to check in. The kids loved the slide and the lazy River. On Sunday the kids were disappointed the slide did not open.

Everything was nice. It was very hard to get extra bedding or towels. Also the Mexican restaurant isn’t actually open which was disappointing. I wish the lazy river hours were longer as well but it’s nice the pool is open late. My family had a great stay we extended for an extra night.

Let me start by saying, I've been a loyal customer of Red Lion hotel for a few years now, and Everytime I visit Orlando I choose to stay at this hotel because my kids and I loved it! But our last experience was our final at this hotel unfortunately. I checked into the hotel and upon arrival, I was charged another $80 deposit fee, not the initial $46 I was promised to pay, being that had already paid for my room in advance. I was placed in room 6200 upon entering the room, first thing I noticed is the refrigerator not working. I went to the front desk, and the lady said she would send in a maintenance man. The maintenance man, ain't worth a penny because he did nothing about the problem, looked at the refrigerator said it was frozen, he turned it off told us to leave it off for a few hours and left! Me and my kids left the room for a few hours and when we returned, the refrigerator still wasn't working. Once again I contacted the front desk. I was not moved with my kids to another room until 1am in the morning!!!!! Definitely not okay when traveling with kids! Our new room which was worst room 6116 smelled of cigarettes and stale air! My daughter pulled the blanket back and found a bed bug just laying dead in the bed! Dog and animal hair everywhere! Like I don't know what happened but this hotel fell off tremendously! The bathroom was disgusting, the housekeeping staff aren't approachable for anything, and the staff is plain rude! I will not be returning back!!!

We recently stayed at this hotel during our disney trip. It was a relaxed place close to stores and restaurants. It was close to the parks so it is very convenient. The staff was very nice and accommodating. It was a busy weekend due to the cheerleading competition but it was still quiet. The rooms were comfortable and clean. The kids enjoyed the pool area very much. Would stay here again.