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Pier House Resort & Spa

4 star hotel
Connecting rooms
8.8/10 Excellent
(1010 verified Hotels.com guest reviews)
See verified family reviews (12)

generated by AI based on family reviews

Overview

Pier House Resort and Spa is a great option for families seeking a relaxing beach holiday. Families appreciate the resort's excellent location, private beach perfect for kids, and the delicious food and drinks at the beach bar. While some older rooms may need updating, many guests have enjoyed spacious and well-decorated suites. The resort's convenient location allows easy access to nearby attractions and activities.

Guest highlights

The private beach, perfect for kids
The delicious food and drinks from the beach bar
Spacious and well-decorated suites
Excellent location, close to many attractions

About the hotel

Catch some rays on Pier House Resort & Spa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.

Nearby attractions

Pier House Resort & Spa is located in Key West Historic District, a neighborhood in Key West, and is in the entertainment district and on a private beach. Ripley's Believe It or Not and Key West Shipwreck Museum are cultural highlights, and some of the area's notable landmarks include Mallory Square and Harry S. Truman Little White House. Mel Fisher Maritime Museum and Florida Keys National Marine Sanctuary are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.

Popular amenities

Family friendly

Fence around the pool
Free cribs/infant beds
Outdoor pool
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
In-room wifi speed: 25+ mbps

Food and drink

2 bars/lounges, 1 beach bar and 1 poolside bar
2 restaurants
Full breakfast available for a fee daily 8:00 am–11:30 am: usd 8-18 per person
Room service available

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - deep-tissue
Massage - hot stone
Spa open daily
Spa tub
Thalassotherapy

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Assistive listening devices available
Bathroom emergency pull cord
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Low-height counter and sink
Raised toilet seat
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Full-service spa
Motorized watercraft
Outdoor pool
Spa tub
Steam room

Outdoor

Beach loungers
Beach umbrellas
Garden
Outdoor furniture
Pool sun loungers
Pool umbrellas
Private beachfront location
Terrace

Conveniences

Elevator
Front-desk safe

More

Beach towels
Smoke-free property

Nearest Airport

Airplane
Key West International Airport
5 km from this hotel
map

Reviews that mention...

Family Reviews

for Pier House Resort & Spa
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

12 reviews

Review data

5 star reviews

42%

4 star reviews

25%

3 star reviews

8%

2 star reviews

17%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about Pier House Resort & Spa

Showing 1 - 10 of 12 reviews

Latest reviews (12)

C

Catherine

17 Jun 2024 - 21 Jun 2024
reviewed on expedia

5 out of 5 stars

Everything was great! Perfect location. The only suggestion I would make would be to do more with the large iguana problem. I was too terrified to lay by the pool as many others were. Staff said they are friendly and swim! But a 1-2’ iguana can be terrifying to guests and small children.
C

Cristina

12 Apr 2024 - 14 Apr 2024
reviewed on expedia

5 out of 5 stars

This was the perfect place to spend an alone weekend for my husband and I. We wanted a quiet weekend away from our kids to relax and recharge. And Pier House was just that. We stayed in the oceanfront suite which we absolutely loved. The view was breathtaking. The restaurant, bar, pool and beach were only steps away from us. The sunset view from our balcony was as absolutely stunning. Waking up to the sounds of the ocean as we enjoyed our coffee, was so delightful. We highly recommend this resort. Looking forward to coming back again soon.
S

Seth

19 Nov 2023 - 21 Nov 2023
reviewed on orbitz

2 out of 5 stars

Overall not the greatest experience for what you pay. The main pro to this property is you are right downtown and can walk to most places. The rooms are outdated, uncomfortable beds, t.v. system is terrible, you can't connect to YouTube or Netflix to watch current shows or movies. The workers are rude and treated our family like we were a bother since we had kids. Unfortunate experience. Won't be back.
T

Terri

1 Jun 2023 - 5 Jun 2023
reviewed on orbitz

5 out of 5 stars

Loved staying here. It was convenient to everything and the private beach was perfect for the kids. Will definitely go back and stay here!
A

Albert

16 May 2023 - 19 May 2023
reviewed on orbitz

1 out of 5 stars

I booked 3 nights, but stayed only one. The hotel advertises elevator and ceiling fan in all rooms. The room I booked apparently was in the building with no elevator. They switched my room to elevator building for additional $280.90/ night. The new room had no ceiling fan and the side wall of the balcony cracked through so I was afraid to use the balcony. Most beautiful exterior pictures of the rooms on Expedia website are from One Duval building that was not even an option to book. The hotel advertises COVID rules and regulations, cleanliness standards, however hot tub was filthy dirty, the little swimming pool was overcrowded and dirty as well, the sand on the beach had a lot of dirt and waste. There was also non-pleasant old smell in the room. I also had a family health emergency in addition to everything and had to leave either way. The hotel staff promised to return the remaining 2 nights to us, but when Expedia contacted them they refused.
C

Cynthia

Invalid Date - 6 Jan 2023
reviewed on orbitz

5 out of 5 stars

Our family of three stayed in a lovely suite in the Spa building. Although no view of the water, the room was spacious, well deocrated, the beds - even the pullout - were comfortable, and the bathroom was huge. We loved this resort - having a private beach was great and we enjoyed the musicians playing each day at the beach bar while we were laying in the sun. The view is great watching the boats go by. The food and drinks from the beach bar were very good (lobster sliders, fish tacos, and of course frozen key lime coladas!). We could walk everywhere, so there is no need for a rental car for the whole week. (The cost of UBER from the airport is about $25.) Loved being a 5 minute walk to the seaport (we recommend Sebago sunset cruise), Mallory Square, restaurants and shopping. We also enjoyed the Hemingway rum distillery tour nearby. We will definitely return!!
A

Aubrey

27 Dec 2022 - 29 Dec 2022
reviewed on hcom

2 out of 5 stars

We stayed for a family trip. We stayed in the 500 building and it’s nasty. It’s old. The door didn’t close all the way- could see light under and on the side of the front door, the room was musty, the linens were damp feeling, the floors were dirty and the bath room was disgusting. Black hair was in the tub, and I have blonde hair. It’s like they did lipstick on a pig. The rooms above dragged their chairs across the floor and it was soo loud!! They invested in landscaping, the Tiki bar and the amenities- not the rooms. Food was ok- service - average. Great sunrise- but for the price- never again.
P

Patrick

25 Jul 2022 - 29 Jul 2022
reviewed on orbitz

4 out of 5 stars

My family and I had a great stay at the resort. It has a private beach and a small pool that was a favourite of my sons. The location is excellent and the food from the beach bar is very good. We experienced excellent service from Linda and Beck in particular - they were very friendly and super helpful. We had a great time. That said, I found the front desk staff to be less friendly and helpful than the other staff at the resort. The resort also has what I found to be a strange approach to billing - they added a variety of charges during my stay that rounded up my room charges each day, resulting in an overcharge of roughly $100 on the day of checkout. I haven’t had the balance refunded 36 hours later…We would otherwise recommend the resort though and would seriously consider another stay
R

RHONDA

18 May 2022 - 20 May 2022
reviewed on hcom

4 out of 5 stars

We had a great room, the junior suite!
A

19 Mar 2024 - 21 Mar 2024
reviewed on hcom

3 out of 5 stars

Location is great but it’s too overpriced for it’s worth and services offered. Exorbitant resort fee and additional charges but no services to match it. The beach they talk about is the biggest disappointment. There is hardly 20 feet in the name of beach which keeps getting seaweed and 80% of sand is occupied by permanent beach loungers. There in house restaurant is too expensive even for the other outside expensive places to eat. We requested a microwave in room by adding comments while making reservation. We did get reply they it’ll cost us extra but was not there in room when we arrived. So we promptly mentioned it and requested again. Again we were told there will be extra charges to which we agreed but it was never provided to us. If you are going to stay here with kids, I would not recommend it.
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