hom hotel + suites, Trademark Collection by Wyndham

The room was just as it was on the previous stay. Clean, cool, and relaxing. The staff was helpful with providing more towels for our children. The only problem this visit was construction workers taking up parking space in the front with trailers and parking in handicap parking. I’m a disabled veteran and that caused a little aggravation with them parking in those designated areas. Overall good stay and will continue to stay

After a long graduation night the first rooms phone didn’t work, it was extremely hot and muggy, ant then a cockroach scurried across the nightstand! Moved to a new room, part of the floor felt like it was gonna cave in, and there was a baby roach and another bug on the floor! They obviously need to fumigate and remember that they’re in hot, humid Florida so keep air flowing in the room!

Our stay was terrible. There’s only one elevator for the entire building and when we went to use it, it didn’t work. We asked the front desk and we were told that it did work. Clearly it didn’t because we stood there for 10 minutes and it never arrived. So we had to trek up four flights of stairs with all of our bags and a child with disabilities in tow. Later, there were hand drawn signs on the elevator stating that it was out of order so we continue to have to go up and down flights of stairs to get to and from our room the entire stay. The room had a strong chemical smell that was awful. The room was in disrepair.

We stayed here in 2022 when visiting family and really enjoyed our stay. Unfortunately, the room we stayed in this time was way less impressive. The bathtub was peeling and gross, and you could tell the room just hadn’t been well maintained. Also 3 days in a row I had to ask for more towels because the cleaning crew would pick up our towels but not leave more so we constantly had 1 towel for 3 people. Staff are still great and helpful though!

Very easy check-in. Room was clean. Stayed two days. They cleaned again on the first day. Breakfast was a normal half hot breakfast with waffles, biscuits & gravy, eggs, sausage. Then of course ceral yogurt, juice, coffee. Very clean property. Checkout was a breeze. We were there for an open house to check out a college and I definitely see myself staying again to visit my kiddo.

The hotel messed up our reservation 2 nights in a row and did nothing to try to fix it. We had 4 people sleeping in a 2 person room and they were fine with that. They also are a pet friendly hotel and it smelled horrible in the hotel. I would absolutely never stay in this hotel again if I was a family with kids like we were. Would have rather slept in our car and we actually debated it.

It was a little loud and kids ran up and down the halls but it was ok

Initially, when we checked in, the property seemed clean, as expected from the pictures, but there was a peculiar smell in the room, so I sprayed some essential oils around. The toilet kept clogging and unclogging by itself that is when we realized it was broken so for our second day stay we had to change our room as we had 3 and 5 years old and they needed to use bathroom frequently. After a late start to our morning we finally shifted everything in the other room the key would not work and we were locked out. My husband went up and down the stairs three times with kids screaming in the background finally, they sent someone to fix it. During check out process they told us if the key did not work in the first place they should have sent someone to reset the lock and they were sorry about the inconvenience and promised us they will compensate - I have yet, to hear back from them. Overall, a stressful stay we missed our show dealing with the room change issues.

Check in was a mess as it was a graduation weekend for UF, I had 2 rooms reserved and walking in both rooms, the floor was filthy and dirty. Next I went to take a shower in my 1st room and I look up and see mold in the corner. This should have been my sign to leave but the entire city showed no vacancy on Hotels.com and expedia. Went to bed after meeting my graduate for dinner and the rest of the family and went to turn the bed down and a live roach comes running from under the sheets. I had to tear apart both bed and luckily it was the only live roach but all night we felt like something was crawling on us. Not sure how this hotel advertises a 8.4/10 at th efront desk because I give this place a 1!

Modern, clean, unfinished. In-house phone system, some mirror lighting inoperable. Shoddy breakfast! Some items never put out (e.g., waffles!). Night auditor asleep or missing. Group of children allowed to run, scream,argue, bounce off walls in hallways at 11:00 pm with no intervention. Staffing issues?