Crowne Plaza Hotel Melbourne - Oceanfront, an IHG Hotel

Ruined my Mother’s weekend for myself and my family

Great experience will tell my family and friends about them

Our room was oceanfront which we paid extra for and was lovely on the 2nd floor. What we weren’t told was that there would be live bands playing right outside our room from 6pm- 9:30pm two nights in a row. With a 3&4 year olds this was pretty tough on us. The service around the hotel was nice and the buffet in the restaurant was great. I wouldn’t recommend for young families.

I really liked our stay here. The parking across the street isn't ideal, but it didn't really bother us. There steps to get up/across/down to cross over the highway might be hard if you had really small children or have trouble with climbing 2 flights. honestly though I think the cost for valet was the same as self parking anyhow, so you could just do that. The valet's were always available and got the cars very quickly from what I saw. However for us we didn't mind it really, we only left the hotel twice. Everything we needed was right there which is why I would give it such a good rating, it had a great restaurant for all three meals of the day, seating indoor and outdoor by the ocean to have your meals, an extremely warm heated pool (we swam in pool even though it was a cold january day), the beach access was awesome, starbucks and gelato stand were an added bonus, and proximity to the arts district (9 mins drive) wickham park (13 mins drive), and orlando airport (60 mins drive) were all worth it for us. staff was really friendly, our room was updated and very nice/new, and had a balcony looking toward the pool and beach. I would definitely stay here again.

The Very good: The members of staff contacted me politely by text to inquire about my stay. I was able to tell them that the thermostat in my room hadn't been working, and they sent someone up to fix it on Christmas day, which I was very appreciative of. The bad: perhaps the hotel was short-staffed, but at neither check-in nor check-out did a bellman help with my luggage (and I had a lot, as I was in town to see family for Christmas). Luckliy, the carts were readily available, so I loaded my items on the cart and took them to. y room, and then at check-out, to my car myself.

The parking was expensive and horrible. It was across the street and even more expensive if you want valet. The pool towels were thin and barely big enough for a toddler.

It was extremely noisy outside. And once the noise calmed down outside. Everyone came inside. There’s kids running down the halls, moms screaming at said kids, we can hear EVERYTHING outside which made us feel like they can hear us. Me and my friend were so uncomfortable we couldn’t sleep. We did an early check out before midnight. And the clerk helped us and essentially said contact Expedia so they can help with the refund and Apologized. He was super helpful fixing our issues and helping us find out valet key. Which also … why have valet ? If they just leave at 11 ? It’s quite pointless. So many couples were asking about valet trying to park while we were trying to just get out of there. Never in the history of ever. Have I left a hotel room because I was that uncomfortable. I would like a refund please.

Booked a hotel, almost 1 months in advance, I called them three different times, requesting side-by-side rooms, which was not done, disappointing. A lot of construction inside and outside of the building. Food was OK expensive, three alcohol drinks cost us $60. Been to a lot better beaches in Florida will not be going back there. I must say we did enjoy our family vacation, have enjoyed other places better

I have been coming here for a few years when visiting family. Front desk service was very good. The property is a bit run down and the restaurant wait staff is inattentive. The room was relatively clean. There is major construction next door and consequently no longer onsite parking which was now expensive and inconvenient. The hotel is not luxury. Elevators do not always work and corridors are dark. The bar music and vibe was very nice though. All in all a little too expensive for what it is, which is disappointing.

The room wasn’t horribly dirty the floor needed to be swept and mopped. The toilet would flush completely we had to fill a trash can to pour water in the tank to get it to flush completely. The lever you pull to turn the shower on was stuck my husband has to get pliers to try and pull it up. Beside the pool and beach there wasn’t anything for kids to do. The parking arrangement is horrible you either pay $24 for valet or you pay $16 daily to park across the street. The hotel isn’t enclosed so pretty much anyone from off the street can come in and walk around. Definitely not worth the price. The staff was great though