TownePlace Suites by Marriott Sarasota Bradenton West

Stayed with my family. The suiet was very comfortable and had everything we needed. The personnel was very nice.

Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.

I enjoyed my stay very much. I was particularly impressed by the option to self check in up to 24 hours early by email however I don't know how much time it really saved. LOL! The General Manager working the front desk at check in was very polite even after dealing with the guest before me that was on his cellular phone the entire time. That annoyed me and I could barely contain my feelings. She was patient and professional. Once I received my keys, I disinfected the space to my comfort level. I did notice that the comforter had a little makeup on it. A spot cleaning handled that. The couch had food crumbs and lots of hair on it, nothing a good vacuuming couldn't handle so we opted not to use it for the one night. The bathroom was clean as was the full kitchen and refrigerator. The bed was so comfortable. I slept like a baby. My partner made use of the TV. He was quiet so I'm assuming it was just fine. I enjoyed the continental breakfast offering as well. It was a treat to have a hotel ACTUALLY serving breakfast for a change. My only suggestion would be softer towels. The bath towels were pretty rough other than that I enjoyed my brief stay and will definitely be back.

Very comfortable beds. The pull out sofa bed was also excellent. The suite was very large & comfortable for my family of 4.