Fairfield Inn & Suites by Marriott Denver Tech Center North

I formerly lived in DTC for 10 years and regularly stay at hotels in that area when I'm back in town visiting friends/family. This was my first time at the Fairfield, and I was impressed with the modern room decor, how clean and organized the front lobby was, and how personable and friendly the staff were. It was faultless and I really felt treated. Thank you - will stay again!

Terrible customer service. We live over 6 hours away. Called just over halfway there to inquire about a pack and play. We were told they had overbooked by 3 rooms and would get back to us in 15 minutes. Didn’t hear back from them until we were in their parking lot in which they told us we unfortunately did not have a room. Front desk person was extremely rude and unhelpful. Not willing to let us speak to a manager. When we finally did the manager told us they knew over a week ago they were booked and that this had happened the day before as well. When I asked why they weren’t watching it more closely if it was already an issue all I got was excuses. She said at least they had contacted me to let me know, in which I corrected her and said no I had contacted them and then it took over 3 hours for them to figure out whether or not I had a room. I asked why they weren’t letting people know until 7:30 at night. They did not do anything to help make this right or help get us a room. We were stuck in limbo over 6 hours from home with 2 small children on a holiday weekend.