Sonesta ES Suites Colorado Springs

Spending some time in Colorado Springs for a family reunion and to take in some of what the area has to offer. The staff were very friendly and the breakfast was good with some warm items as well as standard. I would reccomend this place as a good value place to stay.

Location was dead in the middle of city. Good for getting around, bad for hearing cars flying down the Main Street. Our room looked as if someone had previously been broken into. Door jam was all bent up. Room needed some improvements, but it was a place to crash at night after visiting family. Pictures on website make it look nicer then it actually is.

So surprised by the positive reviews. We were so disappointed when we arrived to the property & even more so when we got to our room. So much so we ended up not staying and went to another hotel. The carpet was covered in stains, there was broken tile & grout, the bottom of the kitchen cabinet was rotted out, broken & worn out furniture, smelt of smoke, the fence around the pool had a tarp over it to cover the bins of trash beside it. Another group was also canceling their stay while we were as well. The staff was compliant and raised no questions when we told them we were going to cancel our stay-they actually told us that this happens all the time. We were very disappointed in the condition of the property. The layout of the room would have been perfect for our young family, but other than that we just couldn’t justify staying there. Please read through the reviews. I wish we had paid more attention before booking our stay. Thankfully hotels.com worked with us and helped us find a new hotel for our stay in Colorado Springs so thankful they were able to accommodate us.

Best deal in Colorado Springs! Suite with a kitchen, pet friendly, and free breakfast. Great location near Austin Bluffs & Academy with lots of restaurant and shopping options. Property includes a large recreation area for families and kids, with a swimming pool, basketball court, grassy area, and BBQ/picnic area under a beautiful pine tree. Rooms are spotless upon check-in - room service once a week due to extended stays, but towel trade-in upon request. Great deal!.

The only issue was the WiFi. It was nonexistent 99% of the time. They said they were aware of the problem and did not know when it would be fixed. There was a big stain on the carpet but you could not see it very well because of the design in carpet. Everything else was great. Staff was helpful and friendly. Room was clean and loved the 2 bathrooms. Ice maker worked in freezer. The pool area had pool toys for kids to play with.

We love staying with Sonesta as there is plenty of room for our family. The only complaint that we had was that the fitness room was outdated, small space, & equipment was not in the best shape. The rest of the stay was great.

Great inexpensive place for a family to stay. I enjoyed the breakfast while minimal it was hot. The rooms are very dated. Some of the walls have stains on them and the carpet is completely shot. The table in the dinning area was cracked down the middle. And there were cheese-it’s in a baggie in the cupboard so obviously those were not cleaned before our stay. Having said that the sheets and bedding were clean and there was no odor in the room which are my two biggest buggaboos. So overall we got what we paid for and I wasn’t expecting a lot since the cost was so responsible. It was great having two bathrooms with a family of 5. The staff was helpful and welcoming. There is a lot of construction in the building (not loud) but hopefully that is a sign of some room updates. Fresh paint carpet wall decor and new end tables and dinning would do wonders for these rooms.

The check-in was disappointing for as it took more than an hour because the front desk personnel was new had to call someone multiple to get me checked in. On top of that they charged my card even after the booking was paid online. Overall A nice hotel to stay with family.

We loved the fully equipped kitchen and plenty of space for our family of 4 to spread out. We arrived in the evening during a snowstorm and it was almost impossible to find our unit. It would have been nice to have the units numbered larger and lit up.