Ameristar Casino Resort Spa Black Hawk

Great property for families! Amazing pool on the top floor and multiple hot tubs. The restaurants on premises are great. 2nd stay at this property will be back

The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance. Very inconvenient for hotel guest use ! As a senior this was awful. Reason enough for me not to stay again. Added so much more walking with a cane it made the trip overnight less appealing. Desk staff were nice and helpful. Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub. We reported it to desk staff they helped but that was at 10:00 pm. We never could get use of the hot tub during our over night stay.

The front check in staff very rude. Especially Judy. She was snobby didn’t listen used no manners and acted like I was a bother when she checked me in. Then gave me the worse room she could find. I asked to be moved and she wanted to move me next door which was no better . The room smelled moldy and had a stinch too it. Lamp shades leaning off lamps broke. Light switches in room didn’t work in certain areas the refrigerator made a buzz noise and was overheating. Blood on floor of the only elevator that seemed to be operating had to go search for ice bins. Front desk said I had to go to floor 19 and that door was locked and it was like ghost town on the floors so had to go all the way back to room and ask again about ice. Then the guy that answered was just cause as Judy because she was training him and must be teaching him you can act shirt and rude with paying customers. Your hotel needs to be remodeled and most difinitly your staff needs training in hospitality and courtesy because they lack both. Ugly stay ugly vibe will not be back and will spread word to family friends and my job to stay elsewhere. I wasn’t valued there so I’m sure my family and friends won’t be either .

This hotel was magnificent the customer service was quite splendid, me and my family enjoyed this hotel. The casinos was something me and my husband enjoyed, thank you Ameristar!

Couldn't check in due to internet not working then missed our dinner reservation due to being 2 minutes past our 15 minute grace period of being late and they wouldn't seat us. Didn't check into the hotel and took my family back home. Horrible

We were supposed to get a suite we just got a room with two beds and when pressed about it they were no help at all and wouldn’t give us the room we paid for . The toilet don’t work for the first 36 hrs of our stay . Bathtub had puke and pubic hair that was not cleaned and when asked about that we had no help with that either . We asked to be reimbursed but they said we would have to contact the place we made the reservation from so no help there . I will never stay there again until they make it right for my family and I . A very disappointing stay that we had saved and looked forward to for months . Unsatisfied customers.

I was amazed how cheap the drinks were and the food in the restaurants was great. The pool was a kid fest. So if you dont have kids book a spa treatment so you can enjoy that. But I'd go back with friends again.

The hotel is old and dated. The staff was rude. There was no drink service while gambling. Limited food options. We dined at the available options and the food was terrible except for the expensive steak house. The pool and hot tubs were filled with kids during the adult only hours, 9-11pm. Had to call security to clear the kids out. Just stay at the Monarch, it's newer offers better amenities and just a nicer experience overall.

We stayed two nights for our 42nd anniversary. Tried to enjoy the pool but way too many kids plus kids outside in the hot tub. The amerastar slot machines are way tighter than competitors so we spent money the first night at amerastar then got upset and on our second night, went to other casinos to where we were successful Probably will never stay at Ameristar again or even gamble. There is hardly any weight staff for convenience of cocktails while we were playing again only at Ameristar never had an issue ordering cocktails at other casinos.

Probably the best hotel In Blackhawk area Multiple hot tubs and extra large pool Only hotel that is relatively kid friendly