1/29

InterContinental Mark Hopkins, an IHG Hotel

4 star hotel
9/10 Excellent
(1003 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

The InterContinental Mark Hopkins offers families stunning views, especially from the Top of the Mark, and a warm welcome from friendly staff. Guests consistently praise the hotel's accommodating service, making it a comfortable choice for families with young children. While some guests have noted occasional inconsistencies in service at reception, the overall experience is overwhelmingly positive, suggesting a generally welcoming atmosphere.

Guest highlights

The spectacular views, particularly from the Top of the Mark.
The welcoming and accommodating staff who made families feel special.
The hotel's ability to cater to the needs of toddlers.

About the hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.

Nearby attractions

InterContinental Mark Hopkins, an IHG Hotel is located in Downtown San Francisco, a neighborhood in San Francisco, and is near a metro station. Grace Cathedral and Lombard Street are notable landmarks, and the area's natural beauty can be seen at Alcatraz Island and Golden Gate Park. Ready for a night out? Consider SF Masonic Auditorium and The Regency Ballroom. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Laundry facilities

Wifi

Available in all rooms: free wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
1 restaurant
Continental breakfast available for a fee 6:30 am–10:30 am on weekdays and 6:30 am–10:30 am on weekends: usd 25 for adults and usd 12 for children
Room service available

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar in shower
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Fitness center

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

More

Couples dining
Romance packages available
Smoke-free property

Nearest Airports

Airplane
Metropolitan Oakland International Airport
19 km from this hotel
San Francisco International Airport
20 km from this hotel
Norman Y. Mineta San Jose International Airport
64 km from this hotel
map

Reviews that mention...

Family Reviews

for InterContinental Mark Hopkins, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

5 reviews

Review data

5 star reviews

100%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about InterContinental Mark Hopkins, an IHG Hotel

Latest reviews (5)

E

Ed

3 Jun 2023 - 4 Jun 2023
reviewed on orbitz

5 out of 5 stars

I wanna thank everyone at the continental the staff and valet. Everyone was friendly and welcoming. Sal thank you for always treating us like family and for always catering to us. I definitely recommend. I will definitely be back. Eddie A.
D

Daniel

12 May 2023 - 15 May 2023
reviewed on orbitz

5 out of 5 stars

Everything was very good, the hotel is beautiful, it was our first time . Unfortunately when we check in on May 12, a member of your staff at the front desk , name Dyron , wasn’t as nice as the others, he was rude and short of patience when we were trying to explain our room necessities, so much that I had to ask to speak with a manager, who understood and give us a fast solution . And when I call this morning asking for help with an item we left behind in our check out on May 15, he identified as Dyron and was rude on the phone and even hang out the call. I never complain but as I am in client services business too I thought it may help. Thanks for the attention. Brown family
V

Valentina

4 May 2023 - 7 May 2023
reviewed on orbitz

5 out of 5 stars

Loved the view from the 14th floor. Everyone was acommodating to my toddler.
R

Ryan

14 Apr 2023 - 15 Apr 2023
reviewed on orbitz

5 out of 5 stars

Staff was excellent! Made my family feel special. Very helpful!
A

12 Mar 2024 - 14 Mar 2024
reviewed on hcom

5 out of 5 stars

Short family trip and watched the sunset from Top of the Mark
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