La Valencia Hotel

Beautiful property and great location. Competent and capable staff. Clean room and OK ambience for the "standard" room type. NOISY AC made for a bit of challenging sleeping for the family and only one of the two windows would open. Very nice pool and poolside service. That said, definitely not the best value $-wise.

We arrived at 4:30pm and our room wasn’t ready yet. At 5:30pm they put us in a room with no proper windows! The windows we’re covered with a white plexi glass. Considering the rate that I paid, I asked to be moved to a room with actual windows. They tell us that it will take at least another to get another room cleaned out because they only have one housekeeper available. We finally get to the room with windows at 8:30pm and if you’re a light sleeper you’re SOL. The AC was extremely loud everyone it came in that my kids kept waking up all night. Also, our room didn’t get cleaned out until we asked for housekeeping to clean the room. We were told that they didn’t have enough staff. Overall, the hotel stay was a disappointment considering the room rate they charge. I expected much better.

Advanced arrangements made with the property for 60th birthday + 30th anniversary + visiting 1st grandchild + iPrefer all in one visit yielded…nothing. Nothing any guest with no special events couldn’t get. Wasn’t expecting anything but still surprised they did nothing. The property is comfortable but ridiculously overpriced-ocean view, etc. all considered. Service was generally friendly, though we did walk out of the Sala room after being ignored for 30 minutes. Won’t return.

Our family had a wonderful stay at La Valencia. The property is really nice with a boutique feel. The service was excellent, the location was great, highly recommend.