Courtyard by Marriott Ontario Rancho Cucamonga

The stagg were so friendly and welcoming. Definitely will be the place I stay one visiting family.

The customer service was "Best in Class". The team went above and beyond to secure a wheel chair for my 93 year old mom. This was very much appreciated. Unfortunately, we reserved a suite and the sofa bed for my mom was horrible. My mom made no complaint until the morning after sleeping on a mattress in which she felt ever metal bar of the bed springs. This bed was not appropriate for anyone. My mom is a small women, 93 years old, who had a very uncomfortable night's sleep. I think it is of value for the hospitality industry to realize that it is common for baby boomers to travel with an elderly parent. There were no available connecting rooms, thus a suite with a sofa bed seemed to be a solution. There are sofa beds with quality mattresses and what we expected from Marriott.

The stay was perfect. We came down from N. Cal for a 60th wedding anniversary of my closest friends from childhood. The hotel was conveniently located easy access from freeway and the mall across the street was perfect for last minute needs.

My family stayed here for a night and it was a great stay. They do charge for parking which I believe was $12 per vehicle. There is no free breakfast but they do have a restaurant in the hotel and Starbucks coffee. There are also plenty of eating options near the hotel. The room itself was comfortable. The room was clean, bed was comfortable and plenty of space. The only thing that was unfortunate was that the fridge wasn't working properly. Other than that this was a great hotel to stay at.

Trip was going well until the door mechanism started malfunctioning and not letting us enter the room. It failed multiple days and on Saturday night we got to the late and the door won’t open. We were placed in a different room without our belongings and told our room would be fixed in the morning. We were then woken up at 2:15am by the front desk and told to go back to our old room or we wouldn’t be able to get our belongings until Monday morning. So went to the room and the door was not open and no one was there to open for us so I had to call the front desk again to have them send someone to open the door again. Someone finally came up 10mins later to let us in. My entire family lost sleep and were unable to go back to sleep for over an hour.