La Quinta Inn & Suites by Wyndham Modesto Salida

Found a pair of fake eyelashes on the floor, floors were dirty, found hair in the bathtub and around the floor. Found a stain in one of the pillow cases and decided to take off, when we did a bunch of hair came out of it. Eww!! Complained to front desk and she was so apologetic. Offered us a different room. She said that she was going to let her manager know and request for a discount off the room, for our inconvenience. We moved all our stuff to the new room and it was much better. We were two floors away from the rest of the family but the room was a lot better then the first one. Next day, found out that the room that my husband stayed in also had hair in the bathtub. He was so tired. He said he didn’t want to complain and just cleaned it himself. When we checked out I spoke to the manager and told her we switched rooms last night due to the room being dirty. She said she read the notes that the night attendant left about the room not being up to our standards. I repeated, “Not up to our standards, it was dirty!”She said she went into the room this morning and noticed that the beds were sat on but didn’t notice it being dirty. I responded by repeating the events of last night and told her that I had pictures to prove it too. I told her that the night attendant was great in accommodating us with a new room which was much better. She said that she was glad we found it to our liking. Her tone seemed condescending. Told my husband and he went back and told her off.

Did not honor the check-in “anytime”. Checked in following morning due to late/long drive and room was not saved. Got charged for the day despite not checking in on time AND being told our room was not saved. Had to rebook room then and there. That’s not even the worst part! The next night we come back to the room to find out ALL of our stuff is gone. We’re confused and angry and my young daughter is terrified! Turns out the same person that gave our initial room away didn’t book our stay correctly and we were essentially kicked out. No call made or message left at all. They claim to not have a number on file but our receipt given from the girl clearly had it. So no call or message left and me and my family come back to an empty room?! Why did our key card still work? As of right now, 3 days later, we weren’t charged for the stay. I’m skeptical but that was the very least they could do. Never coming back! What a horrible experience. I haven’t even talked about the room. At this point it doesn’t even matter. Even though we were “comped” for the stay, we won’t be back.

This is where we stay when we visit family in the area, it's a wonderful place, staff is super friendly. Only complaint is pool and hot tub aren't maintained. We pay good money to stay there, I feel even during winter the pool should be kept up year round, especially when advertised as having pool and hot tub. Let the quest decide if they want to enjoy them. Cant use if full of leaves and dirt.

This is our go to hotel for baseball tournaments. They are very accommodating and kid friendly.

Needed a place to stay as a family member was having late night surgery at Kaiser hospital. Fortunately the Hotel is open 24/7 as I didn’t arrive until near midnight. So appreciated having a reasonably priced room near the hospital for emergencies such as this