Dynasty Suites Redlands

Called ahead to make sure the jacuzzi was working. The jacuzzi was the only reason we chose this property over order, more conveniently located properties. I’ve been having an issue with my shoulder so was wanting a location where I could soak in the jacuzzi to relieve some of the shoulder pain. When I checked in just 4 hours after I called I was informed the jacuzzi was broken and they didn’t have a maintenance person there to fix it. When I tried to get a discount through Expedia they informed me after speaking to the hotel staff person all they could offer was their apologies. Very disappointed at the service. When I got in the room with my two very small children the room was freezing, I realized the window had been left open (it’s January and currently cold and raining). I had to crank up the heat for a while to warm the room up for my kiddos.

The money was worth it. The property was clean and the room was nice. Very family-friendly. I would stay again.

I stay here every time I go to visit my daughter and family. Traveling alone most of the time I always feel safe staying here