Best Western Rose Quartz Inn

Loved this stay. We were in a row of rooms directly across the parking lot from the main 2-level hotel. Parking was directly in front of the room's door, extremely convenient. Grocery, gas and dining was literally across the street or kiddy-corner. Staff was great, provided extra pillows as requested.

The room and bathroom were both spacious for our family of 5, however, the room was filthy and severely lacked appropriate attention - we opened the sofa bed to find the sheets from a prior stay still on the bed complete with old food crumbs that had fallen through the couch, there was a large cockroach running across the floor, and we found the old room keys from a prior guest that had been left behind. There was also a crack in the bathroom wall and the bathroom faucet handle repeatedly kept falling off. Despite having reserved the room for 5 guests, we still had to ask for extra towels, bedsheets, blanket and a pillow for the 5th guest after our arrival. The “complimentary” toiletries (shampoo and body wash) were completely empty, the vending machine was virtually empty with the exception of about 5 items, and the heating element in the hot tub was broken. On the positive side, the staff were all friendly, the ice machine was properly functioning, and they had a good selection available for the complimentary breakfast which the staff kept well-stocked.

This property is absolutely family, kid, and pet friendly! It’s her favorite place to stay while in Chester

We arrived in the early afternoon of Thanksgiving day. From the moment we arrived, our travel needs were accommodated in a generous and friendly way. Our family had traveled with our Thanksgiving meal, expecting to heat it up and enjoy it in one hotel room; instead, the staff allowed us access to their breakfast room so that we could have a proper spread at a table and chairs. The following morning, the free breakfast was generous and replete. The staff's generosity and customer service was amazing. The rooms were nicely appointed and very comfortable. We will definitely stay here again, the next time we are traveling in this area.

We were quite pleased with our room and amenities this small town hotel offered. The room and bathroom were large enough to accommodate my family of five as well as our golden retriever. That’s quite a tough task especially with two teen daughters! We’ve camped up at Lake Almanor for many years but have never stayed in Chester. It was a nice change of pace and we enjoyed our stay. The hotel was clean and quiet and they added nice touches throughout the day like offering a full breakfast in the morning and cookies, coffee, cold lemonade and tea in the afternoon. We will definitely stay here again!