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Tru by Hilton Gilbert

2 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(1008 verified Hotels.com guest reviews)
See verified family reviews (17)

generated by AI based on family reviews

Overview

Families love the Tru by Hilton Gilbert for its friendly atmosphere and convenient location. The hotel offers comfortable and quiet rooms, and the lobby provides family-friendly games for kids and adults. Guests consistently praise the helpful and attentive staff, making it a welcoming environment for all.

Guest highlights

The exceptionally friendly and attentive staff.
Family-friendly games available in the lobby.
Comfortable and quiet rooms.
Convenient location for shopping and dining.

About the hotel

This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Nearby attractions

Located in Gilbert, Tru by Hilton Gilbert is in the suburbs. Travelers eager for a bit of culture can stop by Mesa Arts Center, while those who have shopping on the agenda may want to visit SanTan Village and Superstition Springs Center. AZ Ice and Gilbert Regional Park are also worth visiting.

Popular amenities

Family friendly

Arcade/game room
Children's games
Cribs/infant beds (surcharge)
Outdoor pool
Pool gate
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

24-hour fitness center
Arcade/game room
Outdoor pool

Conveniences

Elevator
Front-desk safe
Lockers available

More

Shared microwave
Smoke-free property

Nearest Airport

Airplane
Phoenix Sky Harbor International Airport
28 km from this hotel
map

Reviews that mention...

Family Reviews

for Tru by Hilton Gilbert
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

17 reviews

Review data

5 star reviews

65%

4 star reviews

35%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Tru by Hilton Gilbert

Showing 1 - 10 of 17 reviews

Latest reviews (17)

H

Heather

29 Sept 2024 - 30 Sept 2024
reviewed on hcom

5 out of 5 stars

Very nice hotel my family loved it! We needed a nice place to stay while our new house is getting finished. Breakfast was so good very fresh and variety! Wil definitely be back and recommend!
J

Jodie

24 May 2024 - 26 May 2024
reviewed on hcom

5 out of 5 stars

The staff was very friendly. The location is very family friendly. Rooms were comfortable and quiet. We will be back to stay in a few weeks
W

Wendy

3 May 2024 - 4 May 2024
reviewed on expedia

5 out of 5 stars

There are games available for kids in the lobby
L

Lisa

10 Nov 2023 - 12 Nov 2023
reviewed on orbitz

5 out of 5 stars

It was very convenient for shopping, dining and close to our family we were visiting. The staff was very polite and helpful.
R

Rahul

28 Oct 2023 - 30 Oct 2023
reviewed on hcom

5 out of 5 stars

Friendly staff, super clean and comfortable bed and room, very nice lobby with plenty of space and couple of games for kids and adults!
D

Daniel

14 Jul 2023 - 16 Jul 2023
reviewed on hcom

5 out of 5 stars

Check in / front end staff was Awesome. Namely Genesis and Rachel they always had a smile and were very attentive.tgey made us feel like we were part of the family. My Wife and I played cards in the lobby area and i couldn't help but notice how good they were at their jobs. They really seemed to enjoy it. I witnessed Genesis deal with a irritated customer who repeatedly Shushed her in a very disrespectful and demeaning way. Genesis let the woman vent and then proceded to help her with her reservation and get checked in. She was a hero this night.
A

Alejandro

4 Jun 2023 - 6 Jun 2023
reviewed on hcom

5 out of 5 stars

I real love all the staff members a big shout on to Tracy,Anna,Jazzy, Jesus housekeeper. I appreciate their honesty . I wish I would have gone the women name who was cleaning my daughter room for the next guest my daughter left her iPad in her room in rm 228 and the housekeeper had returned it to the front desk. Are room where always nice and clean love that they had Famliy games for the family to play together my grandkids and I had a ball especially the breakfast we got up early to eat breakfast. I will come back for another stay especially they gave us a handicap room it was a perfect size for both of us . Cont to keep up the good work, my grandkids want to come back and stay in their room with their parents. And come to visit grandma and grandpa in their own room too lol.
M

Michael

23 Nov 2022 - 26 Nov 2022
reviewed on hcom

4 out of 5 stars

Everything was clean, but there were a few minor annoyances from poor maintenance. E.g. the shower door didn't seal completely, the bathroom door was hard to latch. Our room had no extra room. It was space-efficient, but cramped. The in-room sundries were nice. The breakfast was okay, and some of the bonus amenities are nice. I saw families with small kids playing the board games in the lobby and I played a few games of pool with my kids. Eco-friendly in the sense that they clean the room weekly, or more often if you ask. Nice overall. I'd stay again.
S

Stephanie

23 Nov 2022 - 25 Nov 2022
reviewed on orbitz

4 out of 5 stars

Great for overnight stays while visiting family in the area. P
S

Stephanie

25 Nov 2022 - 26 Nov 2022
reviewed on orbitz

5 out of 5 stars

Very nice place to stay while we visited family for holiday.
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