Candlewood Suites Alabaster, an IHG Hotel

By far one of the worst hotels we’ve stayed in. We booked two rooms because we have a big family. We booked these due to how well it was rated on hotels.com. I think the high review has to be false. Immediately walking in the door the hotel was filthy. Doors were open, through the hallways. Almost appearing as ppl were living there. Carpet and surface areas were disgusting. The ppl at the counter were talking about there relationships to a guest. The place smelled of pot everywhere. Both rooms were nasty. We had old food under our beds. Nothing was clean. The other room had roaches. There were dogs barking all night down our hallway. This is definitely not a place for your family to stay. As long as we have used hotels.com we were very disappointed to see how terrible this place was and then no help from anyone to try and get a refund to stay somewhere else. I would not recommend this hotel. Stay at the holiday inn next door. Much nicer.

The property was great. My family enjoyed our stay there.

Pros: comfortable beds. Cons: what I thought I was booking (double beds with sofa) “doesn’t exist” on the property. Surface cleaning was okay but there was dust on trim, grungy fingerprints on doors, and the door to our room had to be pushed to close as it got hung upright before closing… not exactly family friendly.