Hampton Inn Montgomery-South-Airport

They gave keys to our room to another family and they came in on us.

Location right off the interstate was great, the staff was good/friendly. The breakfast was so good. Very comfortable bed. The pillows not so much, very small not king or standard size it seemed, more like the size of a child's pillow. The room was clean but very out dated. Had blocks under the air/heat that was a out dated air conditioner wall unit that was leaking and had the carpet soaked around it the next morning. Which was reported at checkout to staff. The bathroom sink also had blocks under it as well. We have stayed at other locations of Hampton hotels several times but this location was disappointing for the price paid. Outside of property was very clean and no doubt looks like all Hampton Hotels should. Lobby area very nice and clean. However, after stepping off the elevator on the 2nd floor was a different story. Carpet and walls had very noticeable stains all the way to our room, which was almost at the end of the hallway!! Definitely would not book with this location again!

Checked in at 7:30pm. Room had no sofa bed like advertised. Had 5 people and had to sleep 3 to a queen bed which was extremely uncomfortable. The air conditioner did not work in our room and they were not able to get it fixed until 10:30pm. I could not enjoy swimming with my children. Had a man in my room until 10:30pm and could not put my children to bed. My husband eventually was asked to help install a new air conditioner unit. Staff office was not nice. Did not seem to care about the problem at all bc they were full and we did not book directly with them. Awful experience!!! Please call me and I want my money back!