Home2 Suites by Hilton Birmingham Fultondale

Great option for family trip. Regular breakfast

My family and i stayed there for a baseball tournament, the mall and restaurants were clise by

Left Indiana from a funeral! Stopped in Cullman and there was an issue at that hotel with lights and electricity having to be off for a long period of time and the lady was so kind there to tell us about this one. Wish I remembered her name. We got to this hotel around nine and James was incredible. Wet kind and heartfelt regarding the death in our family. He took care of us quickly and effectively! We have marked this hotel and will be back again.

Unfortunately, we would not recommend this hotel. We fully appreciate a hotel that accommodates pets(as we travel with ours sometimes), however, the cleaning crew need to put more effort into cleaning the rooms. They actually have to change the sheets and maybe even throw out a mattress every once in a while due to the beds smelling of urine. Our whole family woke up the next day wreaking of urine. There are stains all over the room, cabinet doors are falling off. It was absolutely disgusting. There are pretty good options for the breakfast buffet, however we had witnessed the lady who cleans the tables replenish the food with the same exact gloves on. The lady at check in last night was very nice. This property really needs to work on its cleanliness. We will definitely be addressing these matters with corporate, it’s was all so unacceptable.

Horrible, the people up above us kept us up all night, sounded like a heard of cattle, stomping, then they were up at 6am woke us up again I actually called and complained. Then as I checked out they said oh there were 4 children above you. Really who puts 4 kids on the 4th floor! And it’s definitely NOT sound proof. We we’re coming back Sunday.. I don’t think so they did off anything to fix except to tell them to be quiet. It wasn’t there fault it was front desk not putting family on bottom floor or no one below them .. terrible experience

Second stay here, first stay was excellent. Spent 1600.00 on three rooms for three days. Last night of our stay the front desk for some reason provide access to one of the rooms to a new guest at approximately 11:00 pm. My daughter and her family had been booked in the room since our arrival. Fortunately they the dead bolt and safety stop otherwise a random person could have accessed their room. After explaining to the person trying to access her room that there were people already in the room she made contact with the front desk which relayed to her that there was no record of her being in the room or even being booked into the hotel. Never did the person at the front desk make an attempt at an apology. They left that night because they did not feel safe in the hotel. I have since tried to make contact on three different occasions with the manager to try to be compensated for the inconvenience of the one night. Five days later no response. I personally spoke to the person at the desk that night and they had no idea my daughter had been booked into that room, I also left instructions for the manger to call me. I am only left to believe that they do not consider guest safety a priority. They are fortunate that they did not get an unsuspecting guest shot. I would expect a more professional response from a Hiton based property. To be awakened at 11:00 pm by someone trying to access your room when you have two young children ages 5 and 7 is inexcusable.

The check in process could have gone better. I was billed for the room again after already having paid Expedia. When I asked why I was being charged again another employee told me that it was just a deposit. After seeing how much the charge was I went back down and spoke to the employee who told me it was just a deposit. She looked into the problem and saw that I was indeed charged twice. The problem was quickly resolved. The only other complaint I have is that the folks working here seem more concerned with their smoke breaks than taking care of the customers. I had to wait for them to get back from their smoke break and saw several other customers having to do the same. Also, they should find a better place to take their smoke breaks away from where the customers are hanging out. Right beside the fire pit/patio area doesn't seem like a great place to smoke when kids are around.

Room was nice- too bad it was right over pool, kids screamed for a good 5 hours. I will say that when I spoke with front desk lady she said she would close pool by 9 instead of 11 ( probably helped that someone else said something right when I did) that helped. I don’t know if hotels can ask the question on where you would prefer location of room but that would help.

Local children took over the pool Monday evening. The pool is to small to share with people not guests of the hotel.

Really liked the pool & always love the spacious rooms that are so accommodating for our family of 5 AND our dog on this trip. Everyone got a great nights sleep & also a great breakfast. I was surprised to see biscuits & gravy AND this was the only hotel with breakfast sandwiches which I enjoyed as well.