Fairfield Inn & Suites by Marriott Birmingham Fultondale/I65

The place felt very clean. The bed and pillows are incredibly comfy! Bathroom was large, the fold out couch was great for one kid but a little small for 2. The pool is indoors but was really cold and quite small. The breakfast was incredible!!

Unfriendly staff at check in and at breakfast. The hotel needs updated. One of our rooms had a smell to it even though it was a non smoking room, the lobby & the gym smelled very musty, we were unable to use any apps on the tv, our shower had a crack in the side wall & felt as though the floor may give out when using the shower, toilet rocked when you set down, the pool had a film on the top of it & smelled so strong of chemicals I wouldn’t even let my children use it. Our phone did not work when the front desk called for a noise complaint that wasn’t for us as we were asleep, it rang but you couldn’t hold a conversation on it, nor could we call the front desk so my husband had to go down to see what was going on. The second room didn’t even look like it was actually ready for our reservation, it was dusty & there were no trash bags provided In any of the trash cans. Thankfully we were only here for 1 night!

This hotel seems to be going through a little renovation but open for business. The countertops at checkin were completely missing, no countertops just studs. The bedside table between the beds was a little detached, and hanging off the wall slightly. Also one of the bedside reading lights did not work at all. Service: there were only 3 towels provided for our family of 4 and literally, 3 tissues then the box was empty with no backup. Breakfast was underwhelming. There are plenty of other hotels to choose from in this area.

Upon arrival, we were greeted by a friendly front desk clerk. When we arrived in our room it was obvious that it was in the middle of some type of repair with the nightstand in the middle of the two beds completely missing. In its place was a fold up table and a lamp. No plugs at all. In order to plug in anything we had to get on the floor with our flashlight to see where the actual plug was. Unacceptable condition. To add to the problem, there were guests running up and the halls, banging on doors they had been locked out of and playing loud music. I understand you can’t control guests but the room condition the hotel could control. Worst experience my family has had lately in any hotel, much less a Marriott affiliated hotel.

We are a family of 5 and stayed 3 nights. My kids enjoyed the pool. Everything in our room was clean. I accidentally booked the wrong size room and they were able to correct it immediately. I appreciate that. Breakfast was great lots of choices! Would definitely stay again. The only downside was the roll away was like sleeping on straight coils. There was no padding on it. My kids ended up sleeping on the floor.

Comfortable and convenient for family visit.

The room was tidy but did not smell good. The bathroom was the same. The tissue box in the bathroom looked like it had been used and the used tissue was stuffed back in the box. I let the front desk know and they gave me a new tissue box. The small refrigerator in the room was running but was not cold. I reported this and was told you have to open the door and close it and then it will cool. Obviously, I opened it to put stuff in it and it never cooled. I went to wash my son's uniform for his travel ball and the washer took my money and did not work at all. No sign was posted and this was the only set on the premises. I let the front desk know and they said they had problems with it for the last couple of months but again nothing posted to let anyone know. They did give me back the money I lost. The breakfast was okay with the exception of several of the guest almost fist fighting. We had to leave the breakfast room with our children and sit in the lobby and then went up to our room to wait for all the drama to die down before we could go and have breakfast. The front desk staff were not very welcoming nor friendly but they were not rude either. The gentleman serving the breakfast was very nice and friendly. I believe this could be a nice hotel if they could get a few things straightened out.

The bathroom was filthy. When you put a floor mat by the shower to clean up any water the white mat turned black! I don’t think the floor was cleaned in months!! The room smelled musty, and the whole hotel had a weird smell upon arrival. We rented this hotel rather than another one in the area because it had a hot tub and indoor pool but we unable to use either as there was what looked like a birthday party of 30 kids in the small pool area all night! We will not be returning in the future!

We do not know. We reserved this hotel 3 weeks out. Arrived at 1030 pm after our flight landed, just to be told "sorry we have no rooms for you, we are completely booked". We spent an hour in the parkinglot of a fast food restaurant calling all hotels in town for an hour until we found one. Complete garbage. We reserved a room and the hotel overbooked to make capacity and left me struggling to find a place for my family to stay for the night. I was not about to let my kids sleep in the rental car.

This hotel is nice. The room, including the bathroom were nice, spacious, clean and comfortable. The staff was super friendly and the complimentary breakfast was really good. The area the hotel is in is nice. Lots of choices of places to eat and shop right there. Very convenient to I65. The only complaint I have (and this is about every hotel) is noise. The evening I checked in, I could hear people outside in the halls (with kids). My door was shut, the a/c was running and I was watching TV. The morning after I checked in, I would've loved to sleep in a little but wasn't able to because I could hear the person in the room above me walking. Not stomping, not running, and there weren't kids. Just what sounded like one person walking. I don't hear that much noise from other rooms/floors in my own home and I have two teenagers in the house! I'll never understand why hotel owners/developers/builders don't bother with more soundproofing in the walls, floors and ceilings. It's like they say "nah, let's skip that soundproofing stuff and have people pay $100+ per night and hear everything that everyone else staying here is doing!" But like I said, my noise complaint isn't specific to the Fairfield Inn and Suites. I feel like this about all hotels and despite the noise issue, I would stay here again. I'll just have to remember to pack some ear plugs.