Holiday Inn A55 Chester West, an IHG Hotel

First of all i want to say the staff are exceptional at this site so this poor review in not reflective of them at all. As we walked into the site it was obvious it could do with a renovation as the decor was dated. We got our room key and headed to our room where we was greeted with a room that was stifling heat wise. So i went to turnnon the air con to find it was not working. So i went to reception to be told that none on the air con units were working as they wernt plumbed in but we'd been given 2 fans... these barley caused any air to circulate which came to our next problem where we couldnt open our windows all the time as our room was directly above the smoking area... why youd put this so close to the rooms is beyond me. I spoke to reception again regarding this but as there was a wedding party arriving the following day we couldnt be moved. Which also caused issues at night as people who were smoking were also talking thus waking our children up. Also with our bath ot was more like a tiny paddling pool only suitable for small children and not full sized adults. Barely long enough fo my legs to be straight and not even deep enough for my toes to be submerged when my heels were on the bottom... overall the staff are great but the hotel is substandard to say the least

Nice hotel and amenities. McDonald’s near by is a plus for families with kids