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Deepthi
9 Apr 2024 - 12 Apr 2024
reviewed on expedia
2 out of 5 stars
Spacious Room, Great Food, but not family-friendly
Stayed at Novotel Edinburgh Centre for three nights with my family, including a tween and a 5-year-old. The room was spacious and modern, but not suitable for families with small children.
Separate toilet without water for hand washing was impractical for kids needing assistance. Lack of a hand shower in the bathtub made bathing difficult without getting ourselves wet. Additionally, no latch for privacy in the bathroom or toilet, coupled with non-opaque doors, made it inconvenient for families.
Temperature control was inadequate, leaving us hot and uncomfortable at night. A broken fridge exacerbated the issue, emitting heat instead of cooling our food sufficiently.
On the upside, the restaurant food was excellent with a variety of options for breakfast. Kids enjoyed the fun of cooking their own waffles. Staff were helpful and attentive.
Overall, while the food and staff were commendable, the room layout and amenities were not family-friendly.
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Claire
16 Feb 2024 - 18 Feb 2024
reviewed on hcom
5 out of 5 stars
Another lovely stay at the Novotel. We stay here due to its handy location, easy to walk everywhere and the pool for a bit of down-time for the kids.
OK, its not a luxury hotel but if you get a decent price it's ideal for a family weekend break
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Nicholas
2 Feb 2024 - 4 Feb 2024
reviewed on expedia
5 out of 5 stars
Great place with a smaller family. Central location and breakfast were key.
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Norma
4 Jan 2024 - 6 Jan 2024
reviewed on expedia
5 out of 5 stars
Lovely hotel staff very friendly breakfast was very good kids loved making their own waffles
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Yvette
28 Dec 2023 - 30 Dec 2023
reviewed on expedia
2 out of 5 stars
While the hotel was one of the more affordable options for the location, as a family we had some issues. The rooms really were very small. The heating was not good. You don't have any control over the heat/cooling of your room... so even when we turned the heat off and opened the windows the room was still very hot. There was a ticking noice in the room. We did have a door issue, but the staff sorted that out. Overall, while we had a lovely get away, out hotel experience wasn't great.
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Ashley
3 Dec 2023 - 4 Dec 2023
reviewed on hcom
5 out of 5 stars
I was really impressed. Used my Tesco vouchers and found whole process really simple. Hotel is back side of castle but beautiful walk and only ten mins by foot. Pool is lovely though quite cold. Kids didn’t mind. Room was basic but comfortable and had everything we needed as a family of four. Reception staff wasn’t very knowledgeable about recommending somewhere to eat but just used trip advisor instead. Overall really happy with our stay.
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Luke
20 Nov 2023 - 24 Nov 2023
reviewed on expedia
4 out of 5 stars
We really enjoyed our stay at the hotel. The children really loved the pool. The food was excellent.
The lady on reception was very happy with my daughters drawing so very kindly gave her some drawing thins in return.
The only down side was the gentleman on reception (bald head and glasses) he was very rude and in my opinion really needs to focus on his customer service.
The rest of our stay was fabulous. We did unfortunately have to leave a day earlier due to a family emergency.
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Lisa
23 Oct 2023 - 26 Oct 2023
reviewed on expedia
4 out of 5 stars
Really impressed with this hotel. Friendly staff, amazing choice of food at breakfast, room was clean.
Cons - pool was often crowded with kids, towels were rough.
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Gloria
21 Aug 2023 - 25 Aug 2023
reviewed on hcom
4 out of 5 stars
My family and I had a lovely time at Edinburgh staying in this hotel. We had a room with the street view also with a sneak peal of the Castle which I thought was nice . It was close to the city center making it easy for us to go places without having to take taxis or buses. It was Alonso close to many restaurants just in case you want to grab something quickly.
The only thing I didn’t like was the fact that the pool was not supervised at all, I think it’s dangerous and at least a camera should placed there.
Overall, was a lovely place.
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Molly
28 Jul 2023 - 29 Jul 2023
reviewed on expedia
4 out of 5 stars
Great stay for the night before our flight home. Right in the heart of Edinburgh and an easy bus ride to the airport. Fun restaurants and stores with an excellent view of the castle.
Pro- pool & location. If you like hiking/ walking, near Arthur’s Seat trail, which is stunning.
Con- room a bit tired, but it did the trick.
Breakfast was also good. Great for families.