Bannatyne Spa Hotel Hastings

It’s lovely. Our daughter’s wedding was held here & we stayed the weekend. Everyone was so kind & thoughtful. Daniella, the GM was there for us when needed, so was Sofia & I’m deeply sorry I can’t remember the name of the other girl. She was so attentive & seemed sort of ubiquitous. She was everywhere helping. She was @ breakfast as well as the Montgomerie room. The elevator was inoperable the last day, we’d luggage bc we flew in from the US. However, two gentleman came up to our room to help bring our luggage down. Thanks again for taking care on Denille & Robert on their special day & for showing both families a hospitable time.

On arrival we were told that to use the pool for one hour we would be charged £60, no possible discussion (it’s free if you book direct). Also kids are only allowed to pool from 2pm to 7pm (kind of the most inconvenient hours) Place was in a bad state, don’t know where they got four stars from. Restaurant food was awful and extremely expensive (breakfast was adequate thought but then it’s free), bar also overpriced. I ordered lamb and specifically asked for it not to be over cooked and it came incredibly overdone, even pizzas were terrible. Room was fine but with everything well worn out. Place is super ugly. On a positive, staff was nice if completely unmotivated and it’s very quiet. It’s expensive so only book if you intend to use the spa and then make sure you book direct. If you are going to eat there stick to the basics and try to get a deal ahead which you can do when you book direct. I feel like I went I to the dragon’s den and my wallet got swallowed for nothing special.

I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!

We stayed for one night while visiting family. We had lunch in the bar area, which was delicious and the service good. The bar are had a really nice atmosphere with plenty of space and was nicely decorated for Christmas. The bedroom was spacious, clean and quiet. The bed was very roomy and comfortable. All in all we enjoyed our stay and will happily revisit again in the future.