Greswolde Arms Hotel by Greene King Inns

Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.

Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.

Our second time staying here. Staff were super accomodating. Great place to stay when visiting family in the area.

The pub/hotel was really very well decorated and contemporary. Nice bar and food options. The family room we stopped in (number 1) was really well presented and comfortable. Unfortunately the toilet didn’t flush properly, we reported this to the reception after our firsts nights stay. We could see that the maintenance man had been to the room but it was no better. We mentioned this when we returned to the hotel at 11pm, the receptionist offered to move us rooms but as it late so we declined. The disappointing aspect of this was you could tell this was a long standing problem that hasn’t been fixed. Yes we would stay here again but I don’t think it’s too much to ask for the loo to work.