Malmaison Newcastle

Terrible. Had to request twice for a travel cot despite daughter being on original booking info. When it arrived late that night, had no matress. Hotel told me 'it didn't come with one.' And gave my one year old a mini duvet to put on top of a cardboard base. Completely unacceptable. Awful service and poor communication. Husband ordered a glass of wine to the room. Told it would take 10mins. Took over an hour for it to arrive. For the first time in my life. I have contacted the hotel to seek compensation. Never complained to a hotel before, anywhere in the world. Really poor to expect a child to sleep in those conditions and argue it was acceptable.

We stayed at Malmaison Newcastle overnight whilst visiting family. Our room was fine and the staff friendly, as we were meeting up with family we did not use the dining facilities. We would definitely stay there again.

Fire alarm went off at 1:30am. Had to evacuate room and we were on the 7th floor (7 flights of stairs) with our 15month old baby. It was a false alarm but we received very little info as only 2 staff members on duty. No one at fire muster point. Returned to room only for fire alarm to keep going off intermittently. Extremely disappointed. No apology received from hotel after having virtually no sleep!