Hy Hotel, BW Premier Collection

Car park does not have sufficient parking for the property, and I’m pretty sure people who are not guests use the car parking as there are no parking enforcement schemes or reg number notifications in the hotel. Breakfast was ok , but a lack of variety considering it is only a continental breakfast (which you have to look carefully for when booking as it wasn’t obvious it was just continental. I travelled with my two children and the single sofa bed was not suitable at all for my teenage son, I would NOT have booked this room if I had seen a picture of what is classed as a sofa bed. He didn’t get much sleep at all. Rooms incredibly hot despite it not being hot outside - fans were in the room but they just circulate warm air. The electricity meter or system inside the door of the room omits a loud buzzing sound when being used. Overall - average stay , wouldn’t use the hotel again when travelling with my family but it would be fine for a couple - if we came by train

This is our second time staying here. I like the overall feel of the apartment; the decor, bay windows. The sofa was the most uncomfortable thing I’ve ever sat on. We couldn’t sit on it for any period of time. This has taken a star off the rating. That plus some drunken people wandering the building in the early hours being very loud and swearing. Not something you want when you pay to stay in a nice place with your kids and lots of other families around. I would stay again but only if there’s was a good offer on.

Lovely hotel apartment. The only thing i would say is on a safety point of view. My 4 year old woke up in the night at 1.10am, confused (as didnt know where he was) and when he went looking for us, he actually went out the main door to the corridor and up the stairs (we were on the first floor). It wasnt until we heard him crying through the walls that we shocked awake and went looking for him. The night receptionist, was on and heard what had happened, but our son went up the stairs so didn't really see anything. We got him and brought him to our bed so that it wouldnt happen again. The reason this had happened is because the door didn't have a child lock on it, it locked but as soon as you pull the handle down from the inside it opened. I would suggest chain locks need to be added to the doors to prevent this happening to anyone else, as this could've have been a much worse situation for us. Apart from this we did have a plesent. I would say take tea towels and an oven glove though if you're going.

Great stay, perfect for families, central location. Pool changing room arrangement needs review.

We chose this hotel due to the convenient location for the beach and for the swimming pool. We stayed the 1st time just after the lockdown when the hotel had 1st opened. It had a few minor issues back then I.E not enough towels for guests and no toiletries. 2nd time of staying these issues had still not been resolved which for a 5 star hotel I would not expect. 1 small set of toiletries for the whole family. Only enough towels for 2 guests. We stayed in room 409 which was spacious and had lovely decor. However was all kept awake by a loud buzzing type noise which kept us all awake. I spoke to reception at 2am who logged this. When checking out I mentioned this and asked to speak to a manager but was told there was no manager available until next week ( despite it being high season) and that I had to E-mail any complaints myself! I paid extra for breakfast as during my first stay it consisted of fresh fruit, yoghurt, cereal and pastries, however this time there was only pastries and hot drinks available. We were charged for mini boxes of cereal for the kids. Had I known this I would have not had paid the extra for breakfast as it was not good value for croissants and drinks. The swimming pool was lovely to use at the end of the day but this must be booked in advance.

Great accommodation for a family - plenty of space. Will definitely visit again

A great place to stay for families. Be warned in regards to the pool book in advance of your stay. You get a 1hr slot. Don’t wait to arrive to book.

Negatives Very warm room even though raining outside No cleaning happened during our stay Had to ask for toilet roll and kitchen roll we used the same towels No tea towel or oven gloves provided Changing rooms no where to lock personal items away securely and should be cleaned between use especially after use of your families water everywhere Positives Friendly staff Room nice and modern Comfy Nice to be in one room Breakfast is very basic but good to start day Real positive free Starbucks coffee 24/7 during your stay

We had a lovely two night stay in a family apartment. There was plenty of room and the whole place was immaculate. The pool and sauna area were lovely too! We will definitely be back soon.

Cannot rate this place highly enough. The manageress ensured we had a fabulous stay and was so welcoming. We went to The Lytham festival and even the music that greeted us on arrival was very thoughtful! We will be back in the summer with the kids in tow!