Town Hall Hotel & Apartments

A lovely suite to stay in, which allowed family members to watch TV in different rooms and not disturb each other. Kitchen facilities allowed us to make our own food. Swimming pool was small but not overcrowded when we used it. Clean and nicely decorated. Only downside was the trying to shower in the room after the swim. Ran taps for ages and just came out like warm on one setting and freezing cold on the other. There were no hot or cold markings either. Had to leave unshowered for dinner reservation. When I tried it again later, the freezing cold side actually became the optimal hot temperature after running it. My teen managed to flood the bathroom the next day after using the ceiling attachment and shower curtain. This made the floor very slippery but we had some spare towels to mop up. We enjoyed our stay but wished the shower facilities were more user friendly. Best Tiramisu in the Italian across the road from the hotel.

Near the Bethnal Green tube stop easy access into London’s main attraction on the central Line. 50m from the V&A kids museum and lots of good restaurants across the road. The pool and gym are great and the rooms (suite with kitchen) was excellent value

The pool was closed for maintenance and we had no prior warning. Front desk staff unbothered to the point of rude and a bit sarcastic. Letting down the impression to the other great staff in the bar/room service teams. I came with a baby on my own in the room for my birthday and other girl friends who’d booked their own rooms - my husband had sent flowers and champagne to my room so the staff knew this. No cot was ready. No one so much as held a door open and I was in a far flung wing of the building with 7 heavy fire doors to navigate. It was also the worst possible room for being with a baby - loud both from the street and foyer, bed on an odd glass mezzanine with a sunken bath that didn’t drain properly. Huge room but the shower was an over the bath one in the middle of the bedroom next to the bed and zero lamps or soft lighting, just clinical white overhead lights throughout. A crime against interior design and good taste but also so impractical in every way. Dressing gowns in the room but mine had a huge stain on it. It was just one night and my friends rooms were better/more normal but in general it was quite shocking. I planned to tell staff on my way out but actually they couldn’t have cared any less whether we had a good stay or not so I left it. I’ve stayed before and had a great time so I’m not sure why or how it’s gone so downhill. Maybe best to go for a cheaper room - this was a jr suite and I’ve honestly had better service at a premier inn

Great position for visiting our family.

There is no parking or offloading at the Hotel. The main entrance was locked as the hotel had rented out the entrance area for a music video. The breakfast was not very good for the £18 pp charged and only one selection from the menu allowed. The full English was like a children's meal!! Filter coffee was disgusting!! Our room was not cleaned after the 2nd night of our 3 night stay. Coffee and tea was in the room but no milk! So we had to ask for milk at reception. The hotel and room was fantastic and full of character once you got in !

Perfect place for our family of 4 with plenty of space and room amenities

Very nice, spacious room. Ideal when traveling with a baby since bedroom can be closed off from living room and kitchen.