Thistle Holborn

Booked a family suite, with a king-size bed and a sofa bed. Submitted details in advance to confirm three people staying, so it was disappointing to find everything set for two (two towels, chairs, glasses, cups, robes, biscuits etc). Also disappointing that housekeeping came at around 10am after the first night and, after we asked them to give us 15mins, never returned. These are minor issues, which I'm sure would have been rectified if we'd reported them to reception. But basics should be right. Also disappointing that communication beforehand (asking about late check-out and early check-in) went unanswered (sent some weeks in advance. This wasn't the cheapest hotel and I've enjoyed better service in less expensive venues. That said, it was clean, comfortable and food was reasonable.

A pre Christmas family break in this hotel, it is in a great location for the Dominion Theatre and Oxford Street. There is not really anything not to like as it ticks most boxes.