The Academy - Small Luxury Hotels of the World

Location great, staff very friendly, professional and attentive. Hotel is very tastefully appointed and decorated. We stayed in one of the Bloomsbury Suites and on arrival the Toilet had a strong sewage smell from the drains. Tried the usual, flushing the loo and running water down all drains but to no avail. Were rushing out for dinner and reported to duty manager - housekeeping tried their best with cleaning products but on return it only masked the smell and in the morning we asked to move rooms. Hotel had been full on the Friday night and we had to wait till other guests had checked out. It was my daughters wedding that day and she was getting ready in our room for the registry office just after lunchtime. The staff moved all of belongings to a new suite while we were out for the day/ evening celebrating with family. We were given a welcome complimentary gift for our troubles. Whilst the staff dealt with the issue effectively and as quickly as possible. However my only disappointment was somebody must have known about the problem and the room should not have been let in the first place. I would be amazed if a previous guest or housekeeping hadn't noticed the overpowering sewage smell. On balance it wouldn't stop me staying at the academy again.