Delta Hotels Cheshunt

Cold food for breakfast, Dust thick in room, broken socket that child could get finger into live wires.

Booked a room with breakfast but when I went for breakfast the next morning I wasn’t on the list so had to produce my receipt to prove I had paid for breakfast. I was then asked to leave my food half way through eating as reception said that I shouldn’t be in the dining room as I hadn’t paid! I had to ask the waitress if I’d heard her correctly. You want me to leave my breakfast to go to reception to show them my receipt? Yes please she replied and I’ll make sure no one touches your food! As you can imagine everyone in the dining room is now looking at me! I walked to reception, totally perplexed as to why a 4 star hotel is asking a guest to leave their breakfast to show proof of purchase for a breakfast that’s already been checked. The male receptionist was very rude didn’t offer an apology and just told me it was an error on the computer and that I may return to finish my breakfast! I feel sorry for the young waitress who was ordered by the reception or management staff to tell me to leave my breakfast. Better protocols need to be put in place to avoid embarrassing guests and getting junior staff to carry out unnecessary checks on guests. The decor in some of the rooms is very outdated too, I think some of the rooms have been refurbed and some clearly haven’t. All in all this hotel needs to do much better especially if it’s touting itself as a 4 star hotel!