Novotel Bristol Centre

Nice hotel, located close to the train station and walkable distance to shops and restaurants. The staff were friendly and helpful in answering our questions, and they stored our luggage while we waited for the check in time (our flight arrived early in the morning) allowing us to walk around without our bags in the morning. Our kids liked having separate beds in the family room.

Simple and fair price for family stay

Positives: The staff at the novotel were helpful and friendly. The additional activities for children were appreciated. The bed and bedding were comfy. Rituals toiletries were lovely. Plenty of towels and complimentary water was lovely. Breakfast food was good and gluten free options appreciated. Ways to improve: Decor is very tired and in need of rejuvenation. Carpets had seen better days.At breakfast gluten free options and decaf coffee was not readily avaliable. Once requested it took quite a while to have these items delivered.Children said the sofa beds were uncomfortable. Lots of local conatruction so quite noisy.

Lovely stay here! Staff were all friendly and answered any questions we had. The kids loved the games in reception!!

Good location, the breakfast was tasty, and there was a lot of choice. The room was small and not very clean but we couldn’t be bothered to even attempt to change the room with two kids. The room was also very small for the family of four. Hardly any room for our luggages.

Upon arrival the person who checked us in had no personality, he was blunt and not at all friendly. When we got to the room we had not been provided with the 2 cots as requested but the sofa bed pulled out. Not ideal for my baby and 2 year old. The staff quickly brought up 2 cots and we left them to put them up whilst we went for dinner. On our return we noticed no bedding at all for the cots. Not even a bottom sheet. I didn't think this to be very hygienic. The room, especially the bathroom was very dated and rough around the edges. I found long blonde hair in the bed and I am not blonde! The heating/Aircon did not work well, it was just one consistent temperature which for us was too hot. Overall a very mediocre stay at a hotel that I would certainly not believe to be 4 star.

The Novotel (Bristol) was a lovely experience for all the family with comforting service and all staff had smiles whenever spoken to ,the only disappointment that occurred was that the breakfast appeared to be cold and the bacon was dry.In the past, the breakfast was perfect. But overall, the service and comfort was incredible.

Wonderful front desk staff! The ladies were so polite and friendly and kind to my children. Perfect room and breakfast too.

Really lovely hotel, comfortable. Breakfast was super and my children loved it

It's been 10 years since we last stayed here. Decided on a family weekend away with my husband and 14l3 year old. Hotel staff were very helpful and friendly. Pretty tidy and clean. Some areas could do with a bit of a tidy up but definitely didn't out us off. Only gripe was the air vents barely worked so had to open windows. Unfortunately our room was directly above reception where everyone congregated to smoke so it meant we had to shut them every now and then. We didn't have breakfast as we felt that almost £19 each was extortionate, especially with so many better alternatives nearby.