Novotel Phuket Kata Avista Resort And Spa

We went as a family with a 5 year old. Pros - friendly staff, clean, pool open long hours (7am-9pm) and loungers always available. Very good location once you're at the bottom of the short, steep hill. Suggested Improvements but didn't impact overall holiday- breakfast gets repetitive and not much choice for vegetarians unless you're ok with mixed vegetables. Good AC in the rooms but if you feel warm at night there's only thick duvets, no option of thin covers. Kids club is really relevant for maybe up to 3 year olds. The shuttle is every hour and takes less than 2 minutes to get to the beach area - it may be more useful if it goes towards Kata road and can pick people up from bottom of the hill more frequently. Maybe hotel could have themed dinner nights to vary the menu as there's only 1 restaurant on site with a la carter menu Things to note: - No decaf options on tea or coffee. - Some breakfast items you have to ask behind the cooking station e.g bacon and paratha. -The hill is steep and in the heat you'll want to jump in the pool at the end - Beach is lovely and sandy but watch out for the jellyfish - Exchange rates are better in Thailand. Carry enough funds for first day you arrive maybe. On the bottom of hill there's a exchange booth with excellent rates. -SUV Taxi from Phuket airport costs about 1000bt and takes 1.5hrs to get to hotel. -4x500ml water bottles provided free of charge in room everyday -Iron,Robes,slippers provided -use Mosquito repellent at night

The staff were absolutely wonderful. We were treated very well and enjoyed perfect customer service during out stay. Our room was very nicely cleaned each day. We stayed here with our children and my wife's parents. The restaurant was excellent and the pool facilities and fitness center were very clean and nice. Our children enjoyed the Little Ocean play room and the provided children's activities. Our only recommendation to the property is to improve the condition of some of the garden view rooms. One of our garden view rooms was quite musty smelling and damp, and even after our return home, our suitcases and cloths retained the musty smell. Over-all we had a wonderful experience and would stay at this property again.

Incredibly welcoming and kind staff. When our pick up shuttles were late then they would call the tour company to ensure that they were still coming. The staff frequently checked to make sure our needs were being met. Very family friendly place. It is a place that I would revisit if we came back to Phuket

We had an excellent stay at the Novotel Kata Avista. The hotel is really excellent, whether it's the rooms, the spa, the pool, the children's playroom or the restaurant, everything is really good and perfectly adapted for children. The staff are very attentive, from the hotel manager, to reception, room cleaning, spa and restaurant staff, they are very pleasant, very smiley and helpful, and very good with children. We had a wonderful stay and will certainly be back with great pleasure. Before booking, we were afraid that the hotel would be a bit far from the beach or the restaurants, but everything is just a 5 minute walk away and everything is within easy reach. Thank you for an excellent stay and see you soon.

I wouldn't suggest this hotel. It's situated atop a slope, requiring constant uphill and downhill walks each day, which can be quite exhausting. The hotel shuttle only provides transportation to and from Kata Beach. Additionally, rooms facing the swimming pool are notably noisy; throughout the day and night, the sounds of children playing in the pool can be heard. Despite booking a room with a supposed sea view, the view is obstructed by tall trees, offering only glimpses of the sky and the swimming pool.

Pretty good property, but the staff fail so bad. There is no food available at the property after 10:30 - no room service, no minibar, no vending machine, nothing. The staff (Manny) could have easily suggested delivery options but he didn’t bother to care. In fact, the staff didn’t seem to know anything much - no info on good restaurants nothing on tours nothing offered proactively. The breakfast buffet was another major disappointment- minimal spread and a very pissed-looking chef at the eggs station. At least hire someone that can fake a smile. Good things - Quite spacious family room. 2 pools with plenty of exciting things for kids. VR play room was interesting. Rates were reasonable (Last week September). May not repeat.

Its a nice hotel with nice view, the family room was perfect, breakfast was very good, I don't recommend to eat any meal at hotel because it was not good at all. Restaurant was too hot( no aircon) The location was good but has a very steep slope، was very hart to walk with pram in hot and humid weather. Pool was very good. Overall its not a 5 stat hotel.

Stayed for 6nights at this hotel. Everything is good. Accomodate our late check out as well. The hotel is great, family room is huge. The downside will be the hotel is situated on a slope and pillows are too soft. But they provide hourly free shuttle to Kata beach. Otherwise all are well.

Family and kids friendly

A fantastic stay! The staff weee incredible, the rooms clean and the location close to incredible restaurants and beaches was wonderful. the pool was lovely and clean. fantastic for young kids and teens. breakfast was incredible! overall fantastic stay!