Sugar Marina Resort SURF

Staff are nice & helpful. Hotel arranged connection room for my family that was great. Beds were decorated with swans (by towels) was surprised us. Easy access to beach & restaurant. If hotel can improve a bit on cleanliness like towels and floors will be great.

While the hotel has all the families and attractive design we witnessed a lot of small issues that reduced the comfort during our stay. The first room we got had a mouldy smell coming from the shower. They gave as another room but rushed us because this room was supposed to be given to the next guest, which means the hotel likely will not do anything to resolve the mould issue. Some other issues we faced with the new room: loud music from a nearby karaoke place until midnight, AC unit was extremely loud and a couple of min before we checked out someone entered our room without proper announcement while we were still there. Overall cleanliness was another issue. Some positive things to call out are the convenient location in the town center (a bit far from beach though), breakfast with large variety and free minibar restocking every day. Overall, this could be a decent hotel if management were more attentive and ensured flawless maintenance.