Sun Moon Lake Fuli Hot Spring Resort

Hot spring tub in every room is a king. Walking the Sun Moon Lake is very nice. Dinners were excellent. On other side the pool is a kids pool and breakfasts were Chinese food only.

Location is very good, easy access to all the main attractions. Bed is very comfortable. The bath itself is connected to local hot spring water so it’s nice to have a bath after a long drive. Hotel facilities are a bit dated such as the gym. Swimming pool is not heated so not very child-friendly, but for adults it’s ok. On a hot day with 34 degrees Celsius, the not-heated-pool was closed for cleaning from 12pm to 3pm, which was a bit disappointing because it would’ve been nice to be in the pool on a hot day. Services weren’t great, especially the concierge team. We booked two rooms, the check in time was at 3pm so the reception told us to leave our luggage with the concierge. We gave the luggage to the team and informed them we’ve got two rooms, the team said we will just put everything in one room. We said well we travel as two families so we’ve got two rooms. They said yeah but easier for us to put everything in one room. Not great customer service but no problem we can sort out our own stuff. Dinner in the hotel is buffet style, lots of plant-based options. We tried to go there again on 2nd night, but a female reception staff gave us the wrong information, so in the end we realised we are not able to have dinner at the hotel, it would be good to speak with someone who can communicate more clearly in English as this is an international hotel with a lot of foreigners, that might help and avoid some of these misunderstanding situations.

Staffs are family. Property is a bit old, but clean.

it's a good hotel. the facilities are new and children-friendly. Every spot is within 10 minutes walking distance. Will definitely visit again.