The Crystal Resort Sun Moon Lake

About the hotel

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a rooftop terrace, a meeting room, and concierge services.

Nearby attractions

Located in Yuchi, The Crystal Resort Sun Moon Lake is in the entertainment district and on a lake. Xuanzhuang Temple and Ming Temple are local landmarks, and the area's natural beauty can be seen at Sun Moon Lake and Shuishebayandi Park. Meihe Garden and Formosan Aboriginal Culture Village are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

Popular amenities

Family friendly

Dvd player

Free cribs/infant beds

Laundry facilities

Refrigerator

Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

1 restaurant

Free cooked-to-order breakfast available daily 7 am–10 am

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Things to do

Fitness center

Outdoor

Rooftop terrace

Conveniences

Elevator

Free newspapers in lobby

Front-desk safe

Water dispenser

More

Smoke-free property

Tv in lobby

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Reviews that mention...

All reviews (2)staff (2)clean (1)

Family Reviews

for The Crystal Resort Sun Moon Lake

3.5 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

50%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Crystal Resort Sun Moon Lake

Latest reviews (2)

A

AMY

Invalid Date - Invalid Date

reviewed on hcom

5 out of 5 stars

Really good customer service. They treat the customer like their own family and take good care all the trivia thing we ask for.

A

22 Dec 2019 - 23 Dec 2019

reviewed on hcom

2 out of 5 stars

The room and public area smells so bad. Floor carpets dirty with lots of stains....no proper tea served at breakfast ( was given lukewarm diluted tea and its a shame). Breakfast was supposed to end at 10am but we were told to come by 9am as there wont be much food left. True to their promise, we came down at 9 and they won't even replenish the bread. Overall lousy F & B. Unprofessional staff - no greetings, no smiles...talking loudly on facetime with family member (in the reception area ) on top of her voice as if it was her home. For the price we paid A$600+ for 2 nights, I would expect at least a decent clean hotel. Photos on the website was deceiving.