Grand Hotel National

What an overpriced hotel!! We had a lake view room - that we paid for! We ended up with a horrible small room with no view. They did nothing to make up for having to move to that kind of room. The room was on the other side of the hotel and if we left our room key wouldn’t open the main door!!! They acted like they were doing us a favor. You could clearly tell that room was never used because the water came out brown. You know when the pipes haven’t been used in awhile. Plus there was a company Christmas party and it was so loud. Because of this company party there was no room service or anything!!! We were able to Get a bottle of wine. When we checked out they charged us like 90 Francs for a bottle of wine that was 19.99 at the wine shop across the street. He even had the nerve to tell me he sent us the cheapest bottle they had. I kid you not he said that to me. Highly disappointed in the hotel.

We stayed in the junior suite facing the lake. The room is spacious and beautifully decorated. Service at front desk and restaurants is top notch. We will stay here again.

No one helped me with my suitcases up and down the stairs, which consisted of 10 steps in and out of the lobby. Upon entering the lobby, I was shocked by the appearance. I felt as if I was walking into a three star hotel it was dark and dated, and the reception desk looked like the reception desk of a three star hotel, very uninviting and not welcoming at all. All the pros of my stay were the customer service from the front desk staff when I checked in. and the size of my room which was a junior suite with a balcony was a nice. The AC did not work well and the bed was very very hard with no sheet or blanket. Just a heavy comforter I had a terrible night sleep but the room was a very hot with not proper bedding. I also went to enjoy the sauna and came out with no availability of water, so that was quite frustrating to be hot and thirsty, and have no water provided at all in the sauna area. I felt that for the price I paid it was very much an overpriced room.