Elba Sara Beach & Golf Resort

It's a pretty nice hotel with very good management. A bit outdated but well maintained. Isabel at the reception was so nice and helpful, she is amazing and Hermano (I believe) is just a star. Amazing example when people do their job with all the heart. The only and biggest issue I had was the lack of water everywhere! I was not allowed to have even glass of water during dinner, that's ridiculous! I paid £180 per night with half board food and when I came to have dinner I was told that I am not even allowed to have a glass of water, I need to pay for any drink I want to have. At least they did not say anything when I gave water to my baby form her bottle, I was really angry and ready to argue about that too. That's a shame, I won't be back here because of so awful company policy. They really could do with free water at the reception and restaurant areas as other hotels do.

No frills Boring Outdated & brown decoration Full of manky vicious stray cats everywhere Stinking rotten fish smell in part of the hotel makes you urge NO BEACH, the gate is locked by a padlock and it is full of big rocks, bushes and weeds. There is a derelict fortification on the beach in front of the hotel and it is full of beer cans, rubbish and is used as toilet because it stinks and adult business after dark. The beach at a neighbour is approx 500 yards away that they tell you to use and there is no beach bar or WC, so you have to walk a 1km round trip to go back to your hotel to get a drink. It is a public beach so you can't leave your belongings alone and most of the guests had to lay on their beach towel on the sand because of lack of beds and parasols. There are naked people (OAPs and children) on the beach. No atmosphere No bellboy No public relations No concierge No service in the restaurant, serve your own drinks from press button nescafe machine No change of food options = boring, unappetising for 3 hrs not touched and dried out (people were sick) No info about allergens, half the items didn't have a sign, the wrong signs or foreign No pool drinks service No slippers & dressing gown No iron & board No free safe Empty fridge No excursions desk or info No info about weather No change of entertainment, repeated a sax player 4 times in 10 days. One a la carte Italian restaurant, I was given 1 visit time at check in for the 10 day stay (time and date given to me)