Hotel Marfil Playa

My recent stay at Welike Marfil Playa Sa Coma was extremely disappointing, primarily due to the misleading information provided on their website as well as pictures on hotels.com. We booked this hotel specifically because it advertised a toddler indoor room, only to discover upon arrival that it was closed. This was a significant issue for us as we were traveling with an infant. Additionally, the breakfast and dinner times were advertised to be one hour earlier than they actually were. This may not seem like a big deal to some, but for families with young children, having meal times delayed can be quite challenging. Finding a quiet time during the day was impossible as entertainment activities were ongoing until 23:00 every night. This constant noise made it very difficult for our infant to nap or go to sleep at a reasonable hour. The quality of the food was also underwhelming. We expected much better given the hotel's rating and price point. The only positives from our stay were the service of the staff and the efforts of the cleaning personnel, who were both friendly and diligent. Unfortunately, these positives were not enough to make up for the numerous shortcomings, and we ultimately chose to leave early. Overall, I cannot recommend Welike Marfil Playa Sa Coma to families traveling with young children. The misleading information and inadequate facilities made our stay more stressful than enjoyable.

Great, quiet hotel, perfect for families looking for a relaxing break.

Poor customer service .. Air con not working . When I called to complain at 0730 when I woke due to being hot and uncomfortable I was told no one could come . When I informed them again I slept poorly due to no air con the desk Were less than helpful .. An apology would have being a start .. Also advisable to tell people that staff needs to be rented before sending someone up to the sixth floor .. Advice people of wifi on arrival Room very clean and view beautiful Lots of unsupervised kids in breakfast room