Hipotels Hipocampo Palace & Spa

The building is beautiful but feels old-fashioned and sparsely furnished, giving it an empty and ghostly atmosphere. Despite its quietness, you were consistently awakened at 8am by pool bar cleaning or noise from ping-pong players near your room. The hotel's location is set back from the beach and town center, situated on a busy route with traffic noise. It's also far from a suitable part of the beach for swimming. The pool is large but shallow, more like a giant paddling pool. Water cleanliness is an issue, as debris accumulates throughout the day. Entertainment is lacking, with minimal adult and child activity slots, and the activity leader isn't proficient. The "mini disco" is disappointing, lacking choreography. While the food is decent, there isn't much variety, especially for non-meat options, and the poolside food is subpar. Considering the price, including a high child supplement of €100 per night per child, the value for money is low. An incident with children's entertainment reveals poor service: painting on Hipocampo t-shirts resulted in an unexpected €10 charge per t-shirt, not clearly communicated beforehand. This lack of transparency and staff inflexibility are unsatisfactory for a supposedly 5-star hotel.

We spent a week at Hipocampo Palace and Spa and cannot fault anything. We had a suite on the top floor for myself and my 2 children. The bedrooms had plenty of wardrobe space, beds were comfortable, bathroom well appointed if a little tired, but very clean. Breakfast were amazing and served until 11am too. The pool area was lovely with huge grassed area and plenty of sun loungers etc. Only downside was the actual resort, downside of being in the only 5 star hotel!! We hired a car so lots of great restaurants within easy reach. Porto Cristo worth going to. Airport was about 45 minute easy drive away. Palma about an hour.

Perfect property for relaxing family holiday . Facilities, rooms and food all first class. Rooms spacious and quiet and pool area big enough so always space and beds